NHTSA Complaint #10168843 — 2005 FORD F-150

DT*: THE CONTACT STATED THE VEHICLE'S FACTORY KEY WAS DEFECTIVE AND DOES NOT START THE VEHICLE. THE VEHICLE INCLUDED 3 KEYS; 2 GOOD AND 1 DEFECTIVE. ANY TIME A GOOD KEY WAS USED TO LOCK THE DOOR, THE DEFECTIVE KEY DOES NOT WORK AT ALL WHEN ATTEMPTING TO START THE VEHICLE. THE DEFECTIVE KEY WORKED IF IT USED TO LOCK THE DOOR BEFORE STARTING UP. THE VEHICLE WAS TAKEN TO A DEALER, WHO PROGRAMMED ANOTHER KEY, BUT THE PROBLEM PERSISTED. THE VEHICLE WAS BROUGHT BACK TO THE DEALER WHO EXPRESSED THAT ANOTHER KEY COULD NOT BE REPROGRAMMED BECAUSE OF THE WAY THE VEHICLE WAS MANUFACTURED. THE MANUFACTURER WAS CONTACTED THREE TIMES AND SUGGESTED THAT THE VEHICLE BE TAKEN TO ANOTHER DEALER. THE OTHER DEALER COULD NOT DUPLICATE THE PROBLEM, AND OFFERED NO RESOLUTION.