NHTSA Complaint #10167949 — 2003 FORD F-350 SD

2003 FORD F-350 DIESEL STALLING. VEHICLE STALLS WITHOUT WARNING. CONDITION STARTED WITHIN THE FIRST 7000 MILES. DEALER SEEMED TO REMEDY AS THE CONDITION NEVER RECURRED UNTIL 37K MILES; NOW, 42K MILES. COMMENCED STALLING IN FEB 2006 AND HAS STALLED 6 TIMES FROM FEB 2006 TO AUGUST 2006. THE SECOND TIME IT STALLED, WE WERE IN FREEZING RAIN IN 4X4 DRIVING MY WIFE TO WORK (SHE DIDN'T WANT TO DRIVE IN THOSE CONDITIONS) THE VEHICLE STALLED ON TOP OF TALL BRIDGE 300 FT OVER THE WILLAMETTE RIVER IN ICE CONDITIONS. LOST STEERING, HAD TO SHIFT TO NEUTRAL WHILE STILL MOVING AND RE-START THE VEHICLE TO RE-GAIN CONTROL. NORMALLY, THE VEHICLE SIMPLY STALLS IN THE MIDDLE OF THE ROAD, AND WHILE THIS IS A MAJOR DISTRACTION, I'VE MANAGED TO RE-START WITHOUT INCIDENT. DEALER/FORD HAS BEEN EXCRUCIATING RELUCTANT TO REMEDY. EVEN THOUGH THEY HAVE RECALLED 180,000 2004-2005 VEHICLES UNDER RECALL 05V27000 7/22/05 FOR THE EXACT SAME SYMPTOM, ENGINE, VEHICLE MODEL, THEY CLAIM TO BE UNAWARE OF THE ABOVE RECALL. THE VEHICLE HAS BEEN IN FOR REPAIR NUMEROUS TIMES (6 TIMES) SINCE FEBRUARY 2006. A FLIGHT RECORDER HAS BEEN INSTALLED TWICE TO RECORD COMPUTER DATA. ONCE THEY INDICATED IT WAS AN EGR PROBLEM AND PRESUMABLY REMEDIED. STILL STALLS. GOT ANOTHER STALLING INCIDENT RECORDED ON THE FLIGHT RECORDER (TWICE NOW) BUT APPARENTLY NO GOOD READING. I HAVE CONTACTED FORD CUSTOMER SERVICE (REGIONAL) THREE TIMES NOW AND THEY HAVE SEEMED TO BE MODERATELY HELPFUL, BUT I DON'T KNOW IF THE SERVICE DEPARTMENT AND CUSTOMER SERVICE COMMUNICATE EFFECTIVELY. AS IT STANDS NOW, THE DEALER/FORD SERVICE IS IGNORING THE RECALL EXISTS FOR SIMILAR VEHICLES (MY VEHICLE IS AN F-350 6.0 DIESEL WITH THE EXACT SAME SYMPTOMS, BUT IT IS A 2003 MODEL). THEY WANT ME TO LEAVE THE VEHICLE WITH THE DEALERSHIP TO CONNECT THE FLIGHT RECORDER YET A 3RD TIME AND ALLOW THEM TO DRIVE THE VEHICLE AROUND THE 700 OR SO MILES IT TAKES TO GET A READING (PROBABLY A MONTH) AND I'M RESPONSIBLE FOR ANY LIABILITY. *NM