NHTSA Complaint #10167601 — 2006 MAZDA MAZDA6 ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10167601
Vehicle	2006 MAZDA MAZDA6
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 14, 2006
Date Filed	September 7, 2006
Mileage	1,323 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

DT*: THE CONTACT STATED WHILE IDLING, A HIGH PITCH NOISE CAME FROM THE ENGINE. THE NOISE WAS ALSO PRESENT WHILE DRIVING AT VARIOUS SPEEDS DURING NORMAL ROAD CONDITIONS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE NOISE CAME FROM THE BELT TENSIONER AND REPLACED IT. THE NOISE PERSISTED AND AFTER A SHORT PERIOD OF TIME, THE DEALERSHIP DETERMINED THE WATER PUMP WAS THE SOURCE OF THE NOISE AND REPLACED THE PUMP HOUSING GASKET. NONE OF THE REPAIRS PERFORMED ELIMINATED THE NOISE AND THE MANUFACTURER WAS CONTACTED. CUSTOMER SERVICE COLLECTED THE INFORMATION BUT NO SOLUTION WAS PROVIDED. THE CONTACT EXPRESSED CONCERN ABOUT THE INABILITY OF THE MECHANICS TO PRODUCE A SOLUTION IN VEHICLE PURCHASED BRAND NEW WITH ONLY 1323 MILES.

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