NHTSA Complaint #10167562 — 2003 FORD EXPLORER

THE REAR PANEL BELOW MY WINDOW ON MY 2003 FORD EXPLORER CRACKED ALL THE WAY THROUGH. I WENT SNOW SKING AND AFTER DOING RESEARCH ON THE INTERNET, I FOUND THAT THIS SCENARIO IS COMMON. THE PANEL GETS MOISTURE BEHIND IT AND FREEZES, THEN CRACKS. I HAVE A FORD MANUFACTURER WARRANTY, AND I AM STILL UNDER WARRANTY. I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE, I CALLED THE FORD CUSTOMER SERVICE LINE, AND CONTACTED THE LOCAL MEDIA, WHO SUGGESTED YOUR WEBSITE. NO ONE IS WILLING TO FIX THE PROBLEM, AND ONE DAY IT WILL FALL OFF WHILE I AM IN TRAFFIC. CURRENTLY I HAVE NOT FIXED THE PROBLEM. I ADVISED THE FORD CUSTOMER SERVICE PEOPLE THAT I WOULD NEVER FIX THE PROBLEM. I WOULD KEEP IT THERE AS A CONSTANT REMINDER OF THEIR COMMITMENT TO CUSTOMER SERVICE. CHECK OUT THE INTERNET (AUTOBEEF.COM) LOTS OF PEOPLE ARE HAVING THE SAME ISSUE. *JB