NHTSA Complaint #10166515 — 2006 PONTIAC GTO

PURCHASED THE GTO JULY 5, 2006. DID THE FIRST OIL CHANGE ON AUGUST 6TH AT 1983 MILES. MY HUSBAND NOTICED OIL ALL OVER THE UNDERCARRIAGE AND INSIDE WHEEL. WE HAD BEEN HEARING A CLUNKING NOISE ONCE IN AWHILE AND HANDLING STARTED TO GET WORSE. HE WARNED ME TO BE CAREFUL WHEN DRIVING THE CAR AND TO GET IT BACK TO THE DEALER. TOOK IT IN TO THE DEALER THE NEXT DAY, THEY IDENTIFIED THE STRUT PROBLEM, ORDERED PARTS, WANTED ME TO DRIVE THE CAR UNTIL THE PARTS CAME IN, I REFUSED AND PUT US IN A RENTAL UNTIL IT COULD BE COMPLETED. CALLED PONITAC CUSTOMER SERVICE TO COMPLAIN ABOUT THE DELAY IN PARTS AVAILABILITY. AFTER A LENGTHY CALL WITH A LOT OF ON HOLDS, WAS INFORMED WE PROBABLY WOULD NOT GET THE PART UNTIL AT LEAST SEPT. 15, 2006. THEY ARE ON A BOAT FROM AUSTRALIA AND WE WERE NUMBER 238 AND ONLY 100 PARTS WERE COMING IN. THEY AGREED TO REIMBURSE US OUR PAYMENTS AFTER EVERYTHING HAD BEEN FIXED. WE RECEIVED A CALL FROM THE DEALER ON AUGUST 23 AND HAD SAID PARTS IN HAND AND CAR WAS FIXED THAT DAY. (NOT THE TIMELINE WE WERE EXPECTING EVEN BETTER) THEY ONLY REPLACED THE DRIVERS SIDE THE PASSENGER SIDE SEEMS TO BE UNAFFECTED. WE WILL KEEP AN EYE ON BOTH. THEY REPLACED THE STRUT AND THE LINKAGE (BUSHING) DUE TO CONTAMINATION. *JB