NHTSA Complaint #10166386 — 2001 CADILLAC DEVILLE

WHEN I PURCHASED MY CADILLAC, IT HAD 22,000 MILES ON IT. THERE WAS A "BUMPING" IN THE STEERING WHEN I TURNED AT SLOW SPEEDS. I COMPLAINED ABOUT IT ON SEVERAL OCCASIONS. 1. THE DEALER REPAIRED A BROKEN MOTOR MOUNT, DIDN'T FIX IT. 2. THE DEALER CHANGED THE RACK & PINION, DIDN'T FIX IT. 3. THE DEALER CHANGED THE TIE ROD ENDS, DIDN'T FIX IT. 4. AN INDEPENDENT MECHANIC TIGHTENED UP LOOSE BOLTS IN THE FRONT END, DIDN'T FIX IT. 5. FINALLY, I TOOK IT TO ANOTHER DEALER WHO TOLD ME THAT THE STEERING COLUMN WOULD HAVE TO BE CHANGED AND WOULD COST ABOUT $1,300. *JB WHEN I OBJECTED, BECAUSE I STILL AM NOT SURE IF THEY CAN FIX THE PROBLEM, THEY TOLD ME THAT IT MIGHT LOCK UP. WELL, I FEEL LIKE THAT SINCE THE PROBLEM HAS BEEN THERE SINCE I BOUGHT THE CAR, AND THEY HAVE TRIED UNSUCCESSFULLY MANY TIMES TO FIX IT, THEY SHOULD FIX IT FREE. OF COURSE THEY DON'T THINK SO. *JB