NHTSA Complaint #10166238 — 2005 FORD EXPLORER

I PURCHASED A 2005 FORD EXPLORER LIMITED FROM A FORD DEALERSHIP IN THE SPRING OF 2006. THE VEHICLE WAS A LEASE RETURN. AFTER DRIVING THE VEHICLE I NOTICED A VIBRATION IN THE FLOORBOARD AND IN THE GAS PEDAL. I E-MAILED FORD CONCERNING THIS AND THEY SENT ME TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE FOR THE CORRECTIVE ACTION. I'VE BEEN BACK AND FORTH TO THE DEALERSHIP APPOX 8 TIMES FOR THE SAME PROBLEM AND NO RESOLUTION HAS BEEN FOUND. I CONTACTED FORD A COUPLE OF MORE TIMES AND I STILL HAVEN'T GOTTEN THE PROBLEM RESOLVED. IN THE MEANTIME THIS VIBRATION GIVES ME BACK AND HEADACHES AND NUMBNESS IN MY FEET AND I CAN NO LONGER DRIVE THE VEHICLE BECAUSE OF THE ADVERSE AFFECTS IT HAS ON ME. WHAT MORE CAN I DO? MCLEAN FORD-MERCURY HAVE BEEN GREAT THROUGH OUT THIS WHOLE ORDEAL. THEY'VE DONE MORE THAN MOST DEALERSHIPS WOULD DO AND HAVE BEEN SUPER. UNFORTUNATELY I CAN'T SAY THE SAME FOR FORD. I'M REALLY DISAPPOINTED AND DISSATISFIED WITH THEIR SERVICE. *NM