NHTSA Complaint #10165698 — 2002 JEEP LIBERTY

I REPORTED A NOISE DURING OPERATING MY JEEP LIBERTY, LTD. 4 WD OVER BUMPS AND TURNS. I PURCHASED THE VEHICLE WITH 5 MILES ON 8/13/2002. 3/21/2003 AT 11638 MILES, THE SERVICE SHOP MADE A WARRANTY CLAIM - LUBED THE BUSHINGS. 4/28/2003 AT 12932 MILES, THE SERVICE SHOP MADE ANOTHER WARRANTY CLAIM -SLEEVE & STRAP WAS REPLACED. 2/9/2004, AT 25045 MILES, THE SERVICE SHOP MADE YET ANOTHER WARRANTY CLAIM -REPLACED THE SWAY BAR BUSHINGS & LINKS. I ALSO HAD LOWER BALL JOINTS REPLACED FOR A RECALL. 4/16/2004, SERVICE SHOP REPOSITIONS THE FT SHIELD AT FT SUSPENSION. THE NOISE NEVER WENT AWAY. AT THE SERVICE SHOPS ADVICE, I NEEDED TO BRING IT IN IF THE NOISE BECAME WORSE. YEAH RIGHT! TWO OTHER MECHANICS SUGGESTED STEERING/SUSPENSION RELATED. ON 4/09/2006, I HAD MY CAR INSPECTED BY THE DEALERSHIP SERVICE ONCE AGAIN FOR THE WORSEN NOISE. THE SERVICE TEAM REPLACED THE REAR CENTER BALL JOINT AT A COST OF $276.17 AND RETURNED MY VEHICLE. WITH MY WARRANTY RUNNING OUT, THE SERVICE TEAM HAS SUPPOSEDLY FOUND MORE SERIOUS PART CHANGES, OF COURSE. ON 6/15/2006, THE SERVICE TEAM REPLACED THE LOWER BALL JOINT DUE TO WEAR AND REPAIRED A LEAK IN MY TIRE AT THE COST OF $224.05. I ALSO HAVE NOTICED VEHICLE PULLING TO THE RIGHT. IN ADDITION TO HAVING PAID FOR SERVICES WITH MY WARRANTY STILL EFFECTIVE, I HAVE FURTHER DEVELOPED OTHER SERIOUS CAR ISSUES. I HAVE A LEAK IN MY REAR DIFFERENTIAL AND MY BRAKE LIGHT & ABS LIGHTS ARE ON. I HAD TO STOP AT A SERVICE STATION TO FILL MY TIRE FROM 10 PSI! ALTHOUGH THE SERVICE DEPARTMENT WOULD LIKE ME TO BRING BACK MY CAR, I DO NOT BELIEVE THEY HAVE THE EXPERIENCE FOR A FOURTH VISIT. ON MY LAST TRIP TO THE DEALERSHIP, I HAD REQUESTED THAT IF THERE ARE ANY PARTS REPLACED TO PLEASE SAVE THE OLD PART. UPON MY PICK UP OF THE VEHICLE, I DID NOT RECEIVE THESE PARTS. I HAVE PURCHASED AN EXTENDED WARRANTY END OF JULY FOR 1,600.00 JUST IN CASE. *NM