NHTSA Complaint #10165393 — 2006 CHEVROLET IMPALA (GMX 211) ELECTRICAL SYSTEM

Complaint Details

ODI Number	10165393
Vehicle	2006 CHEVROLET IMPALA (GMX 211)
Component	ELECTRICAL SYSTEM
Date of Incident	August 3, 2006
Date Filed	August 14, 2006
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

I PURCHASED A 2006 IMPALA GT IN JANUARY. AROUND AUGUST 3, 2006, MY FOB KEY STOPPED WORKING. I CALLED THE DEALER AND SET AN APPOINTMENT FOR SAT. AUG 5. THEY FIXED MY KEY AND AS I WAS LEAVING AN EMPLOYEE INFORMED ME THAT SHE HAD TO GET HER KEY FIXED APPROX. 6 TIMES. MONDAY, AUGUST 7, 2006 AS I WAS WALKING TO MY CAR I TRIED TO UNLOCK MY DOORS AND I COULDN'T; MY KEYS FAILED ONLY 2 DAYS AFTER HAVING IT FIXED. I CALLED THE DEALER TO SEE IF I COULD BRING IT IN. I WAS INFORMED I HAD TO MAKE AN APPT. I MADE ONE FOR SATURDAY BECAUSE THEY REFUSED TO LET ME BRING MY CAR IN AFTER I CAME HOME FROM WORK EVEN THOUGH THEY CLOSED AT 7:00 PM. I TOOK MY CAR IN SATURDAY AND A CUSTOMER SERVICE REP TRIED TO FIX IT HIMSELF. HE COULDN'T, SO THEY TOOK IT TO THE BACK. AS I AM WAITING FOR MY CAR, A MAN BOUGHT IN HIS CHEVY COBALT FOR THE SAME REASON, HIS KEYS WOULD NOT WORK. ONCE MY CAR WAS READY THE REP GAVE ME A RECEIPT AND TOLD ME THAT THEY USUALLY DIDN'T FIX KEYS ON THE WEEKENDS...I HAD THEM FIXED THE WEEK BEFORE AND NO ONE SAID ANYTHING, PLUS I HAD AN APPOINTMENT.*JB

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