NHTSA Complaint #10164466 — 2006 TOYOTA HIGHLANDER

2006-TOYOTA HIGHLANDER-3.3V-6 WITH 5-SPEED AUTOMATIC TRANSMISSION ERRATIC SHIFTING AND HESITATION AT SLOW SPEED WHEN LETTING OFF ACCELERATOR AND THEN REAPPLYING TRANSMISSION. VEHICLE STAYS IN BETWEEN GEARS AND HESITATES. ONCE IT GETS INTO GEAR THE VEHICLE LUNGES FORWARD, MAKING IT NECESSARY TO APPLY THE BRAKES HARD. THIS IS PARTICULARLY DANGEROUS IN STOP AND GO TRAFFIC. I GET NERVOUS WHEN TRYING TO MERGE INTO HIGHWAY TRAFFIC BECAUSE I DON'T KNOW HOW THE ACCELERATOR WILL RESPOND AT ANY GIVEN MOMENT. IT IS AN ACCIDENT WAITING TO HAPPEN. I NOTIFIED TOYOTA AND THEY TOLD ME TO WORK THROUGH THE DEALER. I NOTIFIED THE DEALER AND THEY ARE GOING TO TAKE A LOOK AT IT. AFTER READING THE MANY POSTS ON THE INTERNET ABOUT THE SAME PROBLEM, IT SEEMS TOYOTA AND THE DEALER SERVICE DEPARTMENTS ARE TELLING CUSTOMERS THAT THE VEHICLE WAS DESIGNED TO ACT THIS WAY. THE DEALERSHIPS THAT TRY TO REPROGRAM THE CHIP THAT CONTROLS ACCELERATION ARE NOT HAVING ANY LUCK FIXING THE PROBLEM. THE PROBLEM RETURNS SOMETIMES WORSE THAN IT WAS BEFORE. AT PRESENT THERE IS NO RECALL AND NO TSB. THE 'FIX' SEEMS TO BE BASED ON EXPERIMENTATION NOT FACT. I WILL GIVE THE DEALER A CHANCE BUT I HAVE BEEN DOWN THIS ROAD BEFORE. SINCE THERE IS NO FIX AND TOYOTA IS NOT WILLING TO ADMIT TO DEFECT, I FEAR I WILL BE FACING MANY VISITS TO THE DEALER GETTING A LOT OF LIP SERVICE WITHOUT ANY ACTION. I AM SURPRISED THAT TOYOTA, THE BEACON OF QUALITY, IS IGNORING THIS POTENTIALLY SERIOUS SAFETY PROBLEM. LETS NOT WAIT FOR THE ACCIDENT TO SPURN A RECALL OR INVESTIGATION. HOW ABOUT CAR COMPANIES GET PROACTIVE FOR A CHANGE. *JB