NHTSA Complaint #10164416 — 2001 VOLKSWAGEN GOLF

I OWN A 2001 VW GOLF. LAST YEAR I HAD REPLACED THE ALTERNATOR (FAILURE) AT GUNTHER VW DEALERSHIP (IN COCONUT CREEK, FL), THE DATE IS 07/21/2005. I HAVE PAID FOR THE SERVICE AND PARTS. I WANT TO MENTION THAT IN SPITE OF THE FACT I HAVE PAID FOR A NEW PART THEY INSTALLED A RE-MANUFACTURED ONE. THIS YEAR IN JULY THE ALTERNATOR SEEMED TO GIVE ME PROBLEMS ONCE AGAIN. IT HAPPENED ON JULY 17 2006. THE NEXT DAY 7/18/2006 I CALLED GUNTHER VW TO SCHEDULE AN APPOINTMENT. I WAS ASKED WHAT IS THE PROBLEM AND I TOLD THEM IS THE ALTERNATOR (I HAVE THE EXPERTISE, HOLDING A BS AND MS IN ENGINEERING WITH AN AUTOMOTIVE MAJOR). THEY COULD NOT SCHEDULE THIS APPOINTMENT EARLIER THAN JULY 29, 2006. ON THAT DATE (7/29/06) I TOOK THE CAR TO THE DEALERSHIP AND THEY CONFIRMED IT WAS THE ALTERNATOR, BUT THEY COULD NOT REPLACE IT UNDER WARRANTY (1 YEAR FROM 7/21/06) BECAUSE THEY CLAIMED THE WARRANTY HAD EXPIRED AND SUGGESTED TO CALL VW - THE MANUFACTURER. THEY DENIED THE WARRANTY. THE FACT IS THAT SPECIFIC PART (THE ALTERNATOR FAILED PRIOR THAT DATE AND I CALLED THE DEALERSHIP PRIOR THE EXPIRATION DATE, BUT BECAUSE OF THE SCHEDULING AVAILABILITY THEY TOLD ME TO BRING THE CAR AFTER ALMOST 2 WEEKS). I EXPLAINED THIS ISSUE TO VW, BUT THEY DON'T WANT TO DO ANYTHING ABOUT THIS PROBLEM AND THE DEALERSHIP HAS THE SAME POSITION (BECAUSE THEY BACK UP THE MANUFACTURER). I CONSIDER THAT THIS TREATMENT IS ABSOLUTELY NO FAIR, AND I FEEL ROBBED (PAID OVER $700 FOR THAT SERVICE + RE-MANUFACTURED PART, THINKING IS VW DOES QUALITY), AND NOW BECAUSE THEIR OWN SYSTEM I AM TURNED DOWN, WHEN I ASK FOR THAT PART REPLACEMENT UNDER WARRANTY. PLEASE HELP ME TO OVERCOME THIS INJUSTICE, AND HAVE MY VEHICLE RESTORED TO A SAFE CONDITION. *JB