NHTSA Complaint #10164105 — 2001 FORD WINDSTAR

DT*: THE CONTACT STATED THAT A RECALL ON THE REPLACEMENT OF THE WINDSHIELD WIPERS COVER WAS NOT PERFORMED ON THE VEHICLE. AN INDEPENDENT REPAIR SHOP NOTIFIED THE CONTACT OF THE RECALL AND DETERMINED THAT THE DEALER SHOULD BE CONTACTED FOR REPAIRS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE RECALL WORK HAD ALREADY BEEN ISSUED ON THE VEHICLE AND NO OTHER SERVICE WAS PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT REPAIR SHOP WHO STATED THAT THE RECALL PERTAINED TO THE REPLACEMENT OF THE WINDSHIELD WIPERS COVER AND THE PRIOR RECALL WORK THAT HAD BEEN DONE ON THE VEHICLE WAS FOR THE ADDITION OF SILICONE OVER THE MOLDING HOLES. THE MANUFACTURER WAS NOTIFIED AND WOULD NOT ASSIST THE CONTACT WITH RECOVERY WORK TO THE RECALL.