NHTSA Complaint #10164011 — 1999 JEEP LAREDO

I OWN A '99 JEEP GRAND CHEROKEE LAREDO AND I PURCHASED THIS VEHICLE FROM OVERLAND PARK JEEP IN OVERLAND PARK JEEP IN 2002. OVER THE 3-4 YEAR PERIOD OF TIME THAT I OWNED THIS CAR, I HAD TO GET THE BRAKES SERVICED FOR ABOUT 5 TIMES FOR THE EXACT SAME PROBLEM. I TOOK MY CAR TO A JEEP CERTIFIED DEALER JIM&CLARK MOTORS. EVERY TIME I TOOK MY CAR THERE TO GET THE BRAKES SERVICED, I HAD TO PAY A SIGNIFICANT AMOUNT OF MONEY BUT THE PROBLEM WAS ONLY TEMPORARILY SOLVED. THE PROBLEM WAS THAT THE STEERING WHEEL WOULD VIBRATE EVERY TIME I USE MY BRAKES. ESPECIALLY ON THE HIGHWAY THE VIBRATION BECOMES APPARENT EVEN TO THE PASSENGERS. ALMOST EVERY TIME ONLY 6 MONTHS AFTER I WOULD START TO FEEL A PULSATION ON THE STEERING WHEEL. I HAVE ADDRESSED THE ISSUE TO JIM CLARK SERVICE. THEY DID NOT SEEM TO CARE AND INSTEAD PERFORMED THE SAME SERVICE EVEN THE LAST TIME I TOOK MY CAR THERE. THE MAIN REASON WHY I TOOK MY CAR THERE WAS THAT, IT IS A JEEP AND WHERE ELSE CAN TAKE GOOD CARE OF A JEEP BETTER THAN A JEEP CERTIFIED SHOP. THE VIBRATION ON THE STEERING WHEEL TURNS INTO A SAFETY ISSUE EVERY TIME. THE PULSATION/VIBRATION BECOMES VERY STRONG AND AS I AM DRIVING, ESPECIALLY ON THE HIGHWAY, I HESITATE TO USE MY BRAKES AND CHOOSE NOT TO USE THEM UNLESS I REALLY HAVE TO. I LOOK FOR OTHER WAYS TO SLOW DOWN MY CAR BEFORE I USE MY BRAKES. I DO THINGS SUCH AS USING THE OVERDRIVE ON/OFF BUTTON. IT IS ALSO VERY LIKELY THAT THE PULSATION I FEEL ON MY STEERING WHEEL TRANSFERS TO THE WHEELS, BASICALLY DUE TO THE FACT THAT THE SOURCE OF THE VIBRATION IS THE BRAKE SYSTEM (FRONT). THIS MAY RESULT IN EVEN A MORE SERIOUS SAFETY ISSUE. THIS IS MY ONLY CAR, AND I HAVE TO DRIVE IT ALTHOUGH IT IS NOT IN ITS BEST CONDITION. THANK YOU VERY MUCH FOR YOUR TIME IN ADVANCE, JIM&CLARK MOTORS 2121 W 29TH TERRACE LAWRENCE, KS, 66047 SERVICE : (785) 843-3055 OVERLAND PARK JEEP 8775 METCALF AVENUE OVERLAND PARK, KS, 66212 SERVICE : (913) 381-8100. *NM