NHTSA Complaint #10163226 — 2004 AUDI A4

I AM HAVING ONGOING MAJOR ISSUES (EQUIPMENT AND SAFETY) WITH MY AUDI A4 CABRIOLET WITH NO RESOLUTION FROM MY LOCAL DEALER OR AUDI CUSTOMER CARE AGENTS. I HAVE HAD MY CAR TOWED THREE TIMES IN THREE MONTHS. MOST RECENTLY(JULY 21) MY CAR WAS UNDRIVEABLE, LEAVING ME STRANDED 2.5 HOURS FROM HOME. THE ENGINE STARTED TO "SKIP" AND "MISS" THE CHECK ENGINE LIGHT STARTED FLASHING AND THE CHECK OIL INDICATOR CAME ON. I MANAGED TO GET OFF THE HIGHWAY INTO A PARKING LOT. THE PERSON WITH ME CAN VERIFY THAT THE ENGINE/CAR FELT LIKE IT WAS BOUNCING OR VIBRATING. PRIOR TO THAT, MY CAR STALLED IN THE MIDDLE OF INTERSTATE 264 IN NORFOLK, VA. IT WAS A NEAR DEATH EXPERIENCE TRYING TO GET OUT OF THE MIDDLE OF THAT HIGHWAY. THE CAR STALLED WHEN I WAS LEAVING WORK. I DECIDED TO TRY TO MAKE IT HOME ONCE IT RESTARTED. ONCE I STARTED TO ACCELERATE ONTO THE INTERSTATE, THE CAR WOULD SPORADICALLY ACCELERATE. IT FELT LIKE A "STOP AND GO" SITUATION. IT PROGRESSIVELY GOT WORSE OVER A DISTANCE OF ABOUT 300 YARDS, FINALLY STALLING. THE DEALER SAID THEY COULD NO REPLICATE THE PROBLEM. AUDI REFUSED ANY FURTHER ACTION ON MY CAR AFTER REPEATED REQUESTS. THE FIRST TIME MY CAR WAS TOWED WAS FROM MY OWN LOCAL STREET: THE SAFEST PLACE OF THREE LOCATIONS WHERE I'VE BEEN TOWED. THE DEALER MAINTAINS THEY CAN NOT FIND A PROBLEM FOR THE SECOND AND THIRD TOWS. I FEAR FOR MY OWN SAFETY TO RIDE IN THIS AUDI CAR. FAMILY MEMBERS NOW REFUSE TO RIDE IN THIS PRODUCT. FRIENDS AND CO-WORKERS HAVE WITNESSED THE PROBLEMS FIRST HAND AS WELL. I HAVE MADE REPEATED REQUESTS TO AUDIO CUSTOMER CARE TO: 1. GET THE CAR REPAIRED PROPERLY 2. REPLACE THE ENGINE 3. EXTEND THE WARRANTY 4. OFFER A REASONABLE TRADE-IN 5. BUY BACK THE CAR I HAVE BEEN REJECTED ALL ALONG THE WAY. I AM AGAIN BEGGING AND PLEADING FOR SOMEONE AT AUDI TO OFFER REASONABLE HELP HERE. I'M NOT ASKING FOR MUCH. I'M SIMPLY ASKING FOR A CAR THAT RUNS TO ANY ACCEPTABLE STANDARDS WHERE I CAN BELIEVE I AM SAFE. PLEASE HELP. *NM