NHTSA Complaint #10163217 — 2001 FORD EXPEDITION

2001 FORD EXPEDITION WITH LESS THAN 52,000 MILES ON IT LUNGED FORWARD AT A STOP SIGN AND THEN WOULD NOT GO WHEN ACCELERATOR PEDAL WAS PUSHED. FINALLY WENT AS I ENTERED THE FREEWAY WITH LUNGING AND DE-ACCELERATION FOR ABOUT 15-20 MILES. AS SOON AS I GOT OFF THE FREEWAY THE VEHICLE LUNGED FORWARD AND THEN LOCKED UP. I ESCAPED BEING HIT 2X BY TRYING TO PULL OVER. I LIMPED TO MY DESTINATION OF A BLOCK AND ENDED UP HAVING TO HAVE TRUCK TOWED TO A LOCAL DEALERSHIP ONLY TO FIND MY TRANSMISSION HAD FAILED. COST ME $3791 FOR WHAT I THOUGHT WAS A NEW TRANSMISSION AS QUOTED BY THE DEALERSHIP; WHEN I PICKED IT UP, IT WAS A REBUILT TRANSMISSION, NOT WHAT WE AGREED ON. SECONDLY, I HAD A SERVICE EXTENDED CONTRACT FOR 72 MONTHS OR 100,000 MILES WHICH THE DEALERSHIP FAILED TO REMIND ME ABOUT. NOR DID FORD WHEN THEY KNOW I WAS 2.5 HOURS AWAY FROM MY HOME OFFER ANY HELP TO GET HOME, RENTAL CAR OR EVEN A LOANER. I WAS WITHOUT TRANSPORTATION FOR AN ENTIRE WEEK. READING ABOUT THIS TRANSMISSION IT HAS BEEN A PROBLEM FOR YEARS WITH NO RECALL - THIS IS A SERIOUS DEFECT. *NM