NHTSA Complaint #10162876 — 2001 FORD FOCUS

WHEN WE PULLED UP AT THE STORE THE CAR WAS RUNNING FINE; HOWEVER, WHEN WE TRIED TO LEAVE THE STORE THE STEERING WHEEL WAS LOCKED UP AND WE COULD NOT START THE CAR. WE TRIED MANY DIFFERENT THINGS (AS IT SAYS IN THE MANUAL) INCLUDING THE MANUAL OVERRIDE ON THE BASE NEXT TO THE GEAR SHIFT AND CHECKING FOR BLOWN FUSES. WE ENDED UP HAVING TO HAVE THE CAR TOWED TO OUR HOME WHERE A LOCKSMITH CAME OUT AND REPLACED THE CYLINDER IN THE IGNITION. HE ALSO HAD TO RECODE THE KEYS SO THAT THEY WOULD WORK IN THE IGNITION. THE WORST PART WAS THAT WE HAD ABSOLUTELY NO WARNING THAT THIS WOULD HAPPEN (NO WARNING LIGHTS, NO PRIOR PROBLEMS, ETC.) AND WE WERE STUCK OUT IN 98 DEGREE HEAT WITH OUR 2 SMALL CHILDREN!! *NM