NHTSA Complaint #10162781 — 2000 MERCEDES BENZ S CLASS

WHILE DRIVING OUR 2000 S-500 MERCEDES, WE NOTICED THE LIGHTS ON THE DASH BOARD BEGIN TO FLICKER ON & OFF?! AT CERTAIN MOMENTS, THE LIGHTS WHICH ILLUMINATE THE GAUGES WOULD ACTUALLY GO OFF COMPLETELY BRIEFLY SO IT BECOMES IMPOSSIBLE TO READ THE INFOS ON THE DASH BOARD. WE TOOK THE CAR TO OUR MECHANIC WHOM INFORMED US THAT THERE IS ACTUALLY A RECALL FOR THE DEFECT OUR CAR IS EXPERIENCING UNDER NHTSA'S CAMPAIGN ID #06V028000. WE CALLED MERCEDES @ 800-367-6372 & WAS INFORMED BY PATRICIA ROSADO THERE IS NO RECALL BUT MERELY A "SERVICE ISSUE" THEY'RE ATTEMPTING TO RESOLVE ON CERTAIN VEHICLES WITH QUALIFYING VEHICLE IDENTIFICATION NUMBERS. IT IS APPARENT THAT THE MALFUNCTION WE ARE EXPERIENCING WITH THE LIGHTS ON OUR DASH BOARD CORRESPOND TO THE RECALL PROBLEM AS IDENTIFIED BY THE OFFICE OF DEFECTS INVESTIGATION. IF OUR VEHICLE HAVING THIS PROBLEM IS NOT BEING RECOGNIZED BY MERCEDES UNDER THEIR QUALIFYING VIN, THEN THERE MUST BE THOUSANDS OF OTHER 2000 S-CLASS MERCEDES VEHICLES OUT THERE WITH THIS DEFECT UNBEKNOWNST BY THE OWNERS! THE COST TO REPAIR IS VERY EXPENSIVE & MERCEDES SHOULD BE RESPONSIBLE TO CURE THIS PROBLEM. DUE TO THIS DEFECT, MERCEDES IS NOT ONLY JEOPARDIZING THE LIVES OF THE CAR OWNERS & THEIR FAMILIES BUT ALSO OTHER DRIVERS & THEIR FAMILIES ON THE ROAD! *NM