NHTSA Complaint #10162675 — 2001 CHRYSLER PT CRUISER

OVER APPROXIMATELY THE PAST YEAR I HAVE BEEN DEALING WITH THELEN AUTO GROUP IN BAY CITY, MICHIGAN REGARDING DEFECTIVE RIMS ON MY 2001 PT CRUISER. I AM CONSTANTLY REPLACING AIR IN FAIRLY NEW TIRES DUE TO THIS. AFTER SPEAKING TO THELEN SEVERAL TIMES CHRYLSER WAS CALLED IN DECEMBER OF 2005 (DATE BELOW IS APPROXIMATE). AFTER THE DEALER SCRAPED AND SPRAYED THE RIMS TO STOP THE PEELING A COUPLE OF TIMES THELEN'S MECHANIC (PAT) STATED THAT THIS JUST WOULDN'T WORK. PAT ALSO WENT ON TO ADD (IN THE PRESENCE OF MY FATHER) THAT HE NEVER SAW SUCH A THING. THIS WAS ON A JUNE 2006 VISIT TO REPLACE MY RADIATOR. AFTER SEVERAL PHONE CALLS CHRYSLER NOW STATES THAT THE DEALER TOLD THEM IT WAS JUST SALT EROSION AND THEY WOULD NOT REPLACE THE RIMS. CHRYSLER ALSO STATES THAT THIS INFO WAS GIVEN TO THEM FROM MIKE THELEN AND HIS MECHANIC. MR. THELEN STATES HE DID NOT SAYS THIS. WHEN ASKED IF HE WOULD REPLACE THE RIMS FROM HIS DEALER NO MATTER WHAT CHRYSLER SAID; HE REFUSED. OBVIOUSLY SOMEONE IS LYING AND I AM AT A STALEMATE. CHRYSLER WON'T CHANGE IT'S MIND-BECAUSE OF THEIR PHONE CALLS WITH MIKE THELEN-THE OWNER- AND HIS MECHANIC. ON 07-17-06 I WAS TOLD BY DAPHNEY (PHONE FOR CHRYSLER HEADQUARTERS 248-576-5741) THAT ONCE A DECISION WAS MADE IT WOULD NOT BE CHANGED. SHE ALSO REFUSED TO LET ME SPEAK TO A SUPERVISOR OR GIVE ADDITIONAL INFO FOR THE PRESIDENTS HEADQUARTERS-SHE STATED HER OFFICE HAS NO IDEA HOW TO CONTACT THEM. *JB