NHTSA Complaint #10162428 — 2005 TOYOTA PRIUS

DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN INTO THE DEALER FOR A RECALL AND THE RECALL PART WAS UNAVAILABLE. THEREFORE, AN APPOINTMENT WAS SCHEDULED FOR JUNE 29, 2006 FOR THE REMEDY REPAIR. ON THAT DATE, THE VEHICLE WAS DROPPED AT THE DEALER (ABOUT 65 MILES AWAY). WHEN THE CONTACT RETURNED TO PICK UP THE VEHICLE, THE RECALL REMEDY REPAIR HAD NOT BE MADE BECAUSE THE PART WAS STILL UNAVAILALBE AND WOULD NEED TO BE ORDERED. THE CONTACT HAS BEEN INFORMED BY DEALER THAT THE PART IS AVAILABLE HOWEVER THE SERVICE DEPT WILL FOLLOW UP TO RESCHEDULE AN APPOINTMENT LATER THAT DAY. THE CONTACT WAITED 6 HOURS AND STILL HAD NOT RECEIVED A CALL BACK FROM THE DEALER'S SERVICE DEPT TO RESCHEDULE THE APPOINTMENT. THE SHAFT THAT WAS SUPPOSED TO BE REPLACED ACCORDING TO THE RECALL IS NOW BROKEN. THE VEHICLE WILL NOW HAVE TO BE DRIVEN WITH A BROKEN SHAFT.