NHTSA Complaint #10162031 — 1996 MERCEDES BENZ E CLASS

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10162031
Vehicle	1996 MERCEDES BENZ E CLASS
Component	SUSPENSION:FRONT
Date of Incident	July 7, 2006
Date Filed	July 10, 2006
Mileage	208,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

THE SPRING RIGHT UPPER SPRING MOUNT ON MY 1996 MB E300 RUSTED THROUGH. THE CAR DROPPER AND I HIT THE STREET, RUINED MY RADIATOR, AND THE TOTAL REPAIR COSTS ARE GREATER THAN $4000 (VERBAL ESTIMATE). I REPORTED THIS TO MERCEDES BENZ NA AND SPOKE TO RON ST PIERRE THE NE REGIONAL MANAGER ( 800-526-0315 X7125) WHO TOLD ME THAT THE CAR WAS OLD AND MB WAS NOT RESPONSIBLE FOR THIS. UPON SEARCHING THE NHTSA WEB SITE, I HAVE SEEN ABOUT 10 + REPORTS OR SIMILAR COMPLAINTS GOING BACK 1 OR 2 YEARS AND NOTHING FROM MB REPORTING THIS AS A PROBLEM. THE CAR HAS BEEN WELL MAINTAINED BY A SINGLE GARAGE, THEY HAVE SEEN A NUMBER OF THESE FAILURES, AND WARNED ME ABOUT THIS WHEN IT HAPPENED. I AM CURRENTLY WITHOUT A CAR. THIS IS A SERIOUS SAFETY ISSUE AND POTENTIALLY A RISK OF LOSS OF CONTROL. *NM

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