NHTSA Complaint #10161731 — 2004 LINCOLN LS

THE VERY FIRST TIME MY 2004 LINCOLN LS BROKE DOWN ON ME WAS WHEN I STOPPED FOR GAS IN FEBRUARY 2006 AND IT HAD APPROXIMATELY 12,000 MILES ON IT. AFTER GETTING GAS I WAS UNABLE TO GET MY CAR STARTED. THE ENGINE WOULD TURN OVER, BUT WOULD NOT START. I MADE SURE THE GAS CAP WAS ON PROPERLY. I TRIED SEVERAL TIMES TO GET THE CAR STARTED WITH NO AVAIL. THE CAR WAS TOWED TO A LOCAL DEALERSHIP WHERE I WAS INFORMED THAT A PVC HOSE CAME LOSE AND THAT'S WHY THE CAR WOULDN'T START. THE SECOND TIME I HAD PROBLEMS WITH MY 2004 LINCOLN LS WITH APPROXIMATELY 16,700 MILES ON IT, WAS ON SATURDAY, JULY 1ST, 2006. I WAS ON MY WAY HOME FROM RUNNING ERRANDS. I WAS APPROXIMATELY 9 BLOCKS AWAY FROM HOME GOING ABOUT 30 MILES PER HOUR WHEN THE LINCOLN COMPLETELY SHUT DOWN ON ME. I COASTED OVER TO THE SIDE OF THE ROAD. AT THE SIDE OF THE ROAD, I ATTEMPTED TO START THE CAR AND THE CAR WAS COMPLETELY DEAD, I GO NO RESPONSE AT ALL FROM THE CAR. I CALLED MY HUSBAND AND ASKED FOR HIM TO CALL A TOW TRUCK THAT THE CAR WOULD NOT START. APPROXIMATELY 30 MINUTES LATER MY HUSBAND ARRIVED ON SCENE AND ATTEMPTED TO START THE CAR AND THE CAR STARTED AT WHICH TIME WE CALLED AN CANCELLED THE TOW TRUCK. ON MONDAY, WE TOOK THE CAR BACK TO THE DEALERSHIP WHERE WE PURCHASED IT, AND LET THE SERVICE WRITER KNOW WHAT HAD HAPPENED. WE EXPLAINED TO HIM THAT THIS WAS THE SECOND TIME THAT WE HAD PROBLEMS WITH THE LINCOLN NOT STARTING. WE TOLD HIM THAT WHEN THIS HAPPENED THE FIRST TIME, THAT THE DEALERSHIP THAT WE HAD THE CAR TOWED TO CLAIMED THAT IS WAS BECAUSE OF THE PVC HOSE THAT HAD CAME OFF, HE TOLD US THAT WOULD NOT HAVE CAUSED THE CAR NOT TO START. AS OF THURSDAY, JULY 6TH, WE WERE INFORMED BY THE DEALERSHIP THAT THEY PERFORMED A DIAGNOSTIC ON THE CAR AND WERE UNABLE TO DIAGNOSE THE PROBLEM. I AM CONCERNED FOR MY SAFETY AND I DO NOT WANT TO DRIVE THE VEHICLE. AT 25-30 MILES PER HOUR IT WAS DIFFICULT ENOUGH TO TRY AND GET THE CAR TO THE SIDE OF THE ROAD WHEN THE CAR HAD LOST ALL POWER. *NM