NHTSA Complaint #10161526 — 1996 BUICK ROADMASTER

UPON LEAVING FOR WORK IN THE MORNING, MY 1996 BUICK ROADMASTER WITH 56,600 MILES WOULD NOT START. I HAD THE CAR TOWED TO A LOCAL AUTO REPAIR GARAGE. WENT TO PICK UP CAR A COUPLE OF DAYS LATER AND THE MECHANIC TOLD ME I WAS LUCKY THERE HAD NOT BEEN A FIRE OR EXPLOSION DUE TO THE SMOLDERING FUEL PUMP AND MELTED WIRING HARNESS INSIDE THE FUEL TANK. HE GAVE ME THE PART. I THOUGHT THAT GENERAL MOTORS WOULD BE INTERESTED IN HEARING ABOUT THIS DEFECT AS I WAS SURE THAT MANY OTHER ROADMASTERS ARE STILL ON THE ROAD. I CALLED THE CUSTOMER RELATIONS DEPT. ON 6/27 AND RELATED THIS SAFETY CONCERN AND ALSO SENT AN E-MAIL TO THEM ON THEIR WEBSITE OFFERING TO SEND PICTURES OF THIS PART. AS OF TODAY, 7/6/06, I HAD NOT HEARD FROM ANYONE SO I CALLED AGAIN. I EMPHASIZED MY CONCERNS AGAIN AND ALSO REQUESTED TO BE COMPENSATED FOR THIS REPAIR AS I FELT THIS WAS NOT A NORMAL WEAR AND TEAR PROBLEM, BUT A DEFECT PROBLEM. I WAS TOLD THAT THE VEHICLE WAS TOO OLD. I TOLD THEM THAT I DID NOT REALIZE THERE WAS A TIME LIMIT ON PEOPLE'S SAFETY AND WELL BEING. I ALSO TOLD THEM THAT I WAS DISAPPOINTED THAT NO ONE AT GM WAS INTERESTED IN SEEING THIS PART OR PICTURES. THEY COULD BE RELYING ON THE FACT THAT THE GAS TANK IS UNDER A VACUUM, BUT IN THIS CASE, THE PUMP WAS ACTUALLY SMOLDERING AND IF I HAD HAPPENED TO STOP AND GET GAS WHILE THIS WAS SMOLDERING AND REMOVED THE GAS CAP AND ADDED THE THIRD ELEMENT, OXYGEN, THERE VERY WELL COULD HAVE BEEN A FIRE OR EXPLOSION. THIS IS AN ORIGINAL GM PART AND I FIND IT HARD TO BELIEVE THAT GM HAS NO INTEREST IN THIS MATTER. THE ORIGINAL MILEAGE SHOULD BE A FACTOR, NOT JUST THE YEAR. CUSTOMER RELATIONS TOLD ME THEY WOULD SEND ME IN WRITING THEIR REFUSAL TO ASSIST ME WITH ANY COMPENSATION FOR THE REPAIR. WHAT BOTHERS ME THE MOST IS THEIR LACK OF CONCERN FOR OTHER PEOPLE'S SAFETY. *JB