NHTSA Complaint #10161478 — 2000 BUICK REGAL

ELECTRIC WINDOW MOTORS FAIL LEAVING OPEN WINDOWS IN VEHICLE DUE TO FAULTY GENERAL MOTORS DESIGN. UPON EXAMINATION I FOUND THAT THE STEEL CABLES THAT HOLD THE ELECTRIC WINDOWS IN MY 2000 BUICK REGAL ARE UNDER GREAT TENSION AND THEY SELF DESTRUCT DUE TO THE PLASTIC GUIDES FALLING APART. IF THE CABLE IS NOT IN TENSION THE MOTOR WILL NOT WORK AND THE WINDOW FALLS OPEN INTO THE CAR DOOR. NEW MOTOR REGULATOR ASSEMBLY COSTS $400 FOR EACH WINDOW AND THE DEALERS WANT $400 LABOR TO REPLACE EACH WINDOW. I TIED THE CABLES WITH ROPE TO GET THE WINDOWS TO SHUT WITH THE MOTOR AND THEN FORCED THE WINDOW TO STAY SHUT WITH A WOOD BRACE IN THE DOOR. AFTER PAYING FOR A NEW VEHICLE AND A VEHICLE EXTENDED WARRANTY FROM GM I SHOULD NOT HAVE TO KEEP PAYING $800 PER ELECTRIC WINDOW FOR THE REST OF MY VEHICLES LIFE. THE WINDOWS NOT SHUTTING IS A VEHICLE SAFELY PROBLEM. GM REPRESENTATIVES CLAIM THAT BECAUSE THEIR ELECTRIC WINDOWS FAIL OPEN THAT IT IS NOT A VEHICLE SAFETY PROBLEM. I KNOW OF MANY OTHER BUICK AND PONTIAC OWNERS THAT ARE ALSO HAVING THE EXACT SAME PROBLEMS WITH THESE WINDOWS AS THE VEHICLES AGE OUT OF WARRANTY. *NM