NHTSA Complaint #10161269 — 2001 FORD F SERIES

2001 FORD EXPEDITION EDDIE BAUER, AT ABOUT 30 MPH, 3RD SPARK PLUG BLEW OUT STRIPPING THREADS AND RUINING COIL. WE REPLACED THE COIL, BUT DEALER WILL NOT RETHREAD, THE DEALER SAYS THAT IF THEY WERE TO RETHREAD IT WOULD NOT HOLD AND WOULD PROBABLY BLOW AGAIN POSSIBLY DOING MORE DAMAGE TO MOTOR. THEY SAID THEY WILL ONLY REPLACE THE HEAD WHICH IS 2000.00. WHEN IT BLEW I WAS ON MY WAY TO THE AIRPORT TO PICK UP FAMILY WITH MY NEWBORN AND FOUR YEAR OLD. I WAS STRANDED ON THE HIGHWAY FOR AN HOUR AND A HALF IN 98 DEGREE HEAT. MY FAMILY WAS STRANDED AT THE AIRPORT FOR TWO HOURS, NOT TO MENTION THE TOW BILL. I CALLED FORD, THEY ACKNOWLEDGE A PROBLEM, BUT TAKE NO RESPONSIBILITY. THEY SAID IT WAS BECAUSE OF POOR MAINTENANCE. BUT MY VEHICLE HAS BEEN 100 PERCENT PROPERLY MAINTAINED. *NM