NHTSA Complaint #10161012 — 2000 FORD FOCUS

WE HAVE A 2000 FORD FOCUS SE AND ABOUT TWO WEEKS AGO THE HEADLIGHTS STOPPED WORKING (LATE AT NIGHT). IT WAS THEN DISCOVERED THAT EVERY TIME A NEW FUSE WAS PUT IN, IT WOULD JUST BLOW RIGHT AWAY. WE TOOK IT TO A PRIVATE AUTOMOBILE REPAIR SHOP AND THEY DISCOVERED THAT THE DECK LID WIRE HARNESS HAD BROKEN WIRES AT THE BEND AREA CAUSING THE LOSS OF POWER AND LIGHTS WHICH RESULTED IN DAMAGE TO OTHER WIRES. THERE WERE MULTIPLE WIRES WHICH WERE DAMAGED AND NEEDED TO BE REPAIRED. THIS WAS ALL BECAUSE OF THE DEFECT IN THE DECK LID WIRE HARNESS. WE HAVE A COPY OF A NHTSA RECALL BULLETIN WHICH STATES THAT THIS DEFECT WAS UNDER A RECALL IN DECEMBER 2000. WE HAVE CALLED FORD AND ALSO SPOKE TO OUR LOCAL FORD DEALER AND THEY ARE TELLING US THAT OUR CAR DOES NOT HAVE A RECALL FOR THIS DEFECT. IT IS VERY OBVIOUS TO ANYONE WHO WOULD SEE THE REAR DECK LID THAT THERE IS A VERY CLEAR DEFECT. THE WIRES ARE FRAYED AND MELTED TOGETHER. THE GENTLEMAN WHO REPAIRED OUR CAR SAID THIS IS DEFINITELY THE CAUSE OF THE PROBLEM. THE WIRES ON THE DECK LID ARE STILL NEED OF REPAIR AND SOMETHING NEEDS TO BE DONE TO THE BEND AREA TO PREVENT THIS FROM HAPPENING AGAIN. FORD IS TELLING US THAT THEY ARE NOT RESPONSIBLE AND IT IS NOT THEIR PROBLEM. THE REFERENCE NUMBER FOR THE NHTSA RECALL IS 00V411000. MFG. CAMPAIGN NO: 00S50. WE WOULD APPRECIATE ANY HELP IN GETTING THIS MATTER SETTLED TO PREVENT FURTHER DAMAGE. WE WOULD ALSO LIKE TO BE REIMBURSED FOR THE GARAGE BILL WHICH WAS CAUSED FROM THE DECK LID WIRE HARNESS DEFECT. THANK YOU IN ADVANCE FOR YOUR HELP WITH THIS. *NM