NHTSA Complaint #10160461 — 1998 SUBARU OUTBACK

DRIVING A 1998 SUBARU AWD LEGACY OUTBACK. ON JUNE 6, 2006 WHILE ON A SHORT TRIP IN VEHICLE, RETURNED HOME TO SEE SMOKE (NOT STEAM) COMING FROM ENGINE BLOCK. THE VEHICLE HAD OVERHEATED, AND HAD BEEN SUFFERING OCCASIONAL LOSS OF POWER WHILE DRIVING PRIOR TO THIS TIME (APPROX 1 WEEK). DROVE APPROX .5 MI TO DEALER NEXT DAY TO GET CHECKED OUT ALONG WITH 90,000 MILE SERVICE (MILEAGE ON VEHICLE WAS 91,058). DEALER CALLED TO INFORM THAT HE HAD FOUND LEAKING HEAD GASKETS WITH LEAKS AT THE VALVE COVERS AND HYDROCARBONS IN THE COOLING SYSTEM. INFORMED THAT HEAD GASKET WOULD NEED TO BE REPLACED AND THE HEAD RESURFACED (POTENTIAL REPLACEMENT OF BLOCK BUT THIS WAS NOT NEEDED NOR WAS A VALVE JOB) AND THAT WE SHOULD ALSO REPLACE WATER PUMP, TIMING BELT, AND ENGINE SHIELD AS LONG AS THE ENGINE IS OUT. MY RESEARCH ON THE WEB INDICATES THAT THIS PROBLEM IS EPIDEMIC, LOCAL MECHANICS I'VE SPOKEN WITH SAY THAT THIS IS A VERY COMMON ISSUE AND THAT SUBARU AMERICA WILL NOT STEP UP TO THE PLATE. I CALLED SUBARU, WITH MY COMPLAINT AND WHILE ADMITTING NO RESPONSIBILITY OFFERED $500 CREDIT TOWARD REPAIRS WHICH EVENTUALLY CAME TO MORE THAN $3000. REPLACED PARTS INCLUDE HEAD GASKET, HEAD RESURFACING, SEALS, WATER PUMP, HOSES, THERMOSTAT, TIMING BELT AND TENSIONER, SEPARATOR PLATE. WHEN I CALLED AGAIN TO ASK THEM TO STEP UP ON THIS ISSUE THEY FAILED TO OFFER ADDITIONAL HELP. AS I UNDERSTAND IT A BLOWN HEAD GASKET CAN LEAD TO A CRACKED ENGINE BLOCK WHICH COULD INDEED LEAD TO A VERY SERIOUS PROBLEM. A SIMPLE WEB SEARCH ON THIS ISSUE FOUND DOZENS OF SIMILAR COMPLAINTS OF THIS VERY SERIOUS AND EXPENSIVE PROBLEM. *NM