NHTSA Complaint #10159944 — 1997 PONTIAC SUNFIRE

MY NAME IS [XXX], MY DAUGHTER, [XXX] BOUGHT A 1997 PONTIAC SUNFIRE ABOUT A YEAR AGO. IN ABOUT 2/06 SHE STARTED HAVING TROUBLE STEERING THE CAR. THE STEERING WAS MUCH HARDER IN ONE DIRECTION, AS IF THERE WERE NO POWER ASSIST. FINALLY IN MAY 06, SHE BROUGHT IT TO ME AND I LOOKED AT YOUR WEBSITE AND FOUND A RECALL DESCRIBING THE EXACT PROBLEMS SHE IS HAVING WITH THE CAR. I TOLD HER TO TAKE IT TO A GM DEALER AND THEY SHOULD FIX IT FOR FREE. SHE TOOK THE CAR TO 'GRAND PONTIAC' IN THORTON CO., AND AFTER 3 DAYS, THEY CALLED HER AND TOLD HER THE CAR WAS NOT COVERED UNDER THE RECALL AND GAVE HER A VERBAL ESTIMATE OF 2100.00, OR GAVE HER AN OPTION TO TRADE IT IN ON ANOTHER CAR. I THEN GOT INVOLVED, AND WAS TOLD THE SAME, I REQUESTED AN ESTIMATE AND WAS FAXED A HAND WRITTEN UNREADABLE PIECE OF NOTHING. 2 DAYS LATER, THE SERVICE MGR.([XXX]) AT GRAND PONTIAC CALLED ME AND TOLD ME THAT THE CAR WAS COVERED UNDER THE RECALL, BUT THE GM AREA VEHICLE MANAGER ([XXX]) WOULD NOT APPROVE THE REPAIR. [XXX] THEN TOLD ME TO CALL PONTIAC CONSUMER AFFAIRS. I DID THAT ON 6/14/06, AND GAVE THEM THE STORY. ON 6/15, A GM REP NAMED [XXX] CALLED ME AND SAID THE CAR WAS NOT COVERED GOING BY THE VIN. I TOLD HER THAT RICK DUNCAN SAID IT WAS, AND THAT NHTSA SHOWED IT TO BE. SHE CALLED [XXX], AND CALLED ME BACK AND SAID SHE WOULD HAVE TO DO FURTHER RESEARCH AND CALL BACK. NHTSA CAMPAIGN # 02V286000, BULLITIN# 02049 THE CAR IS A 1997 PONTIAC SUNFIRE, 4 DR, 2.2, AUTO. 99634.99K MILES. PLEASE LOOK INTO THIS AND HELP US IF POSSIBLE. MY KID NEEDS HER CAR BADLY, AND IT LOOKS LIKE GM JUST DOESN'T WANT TO PAY FOR THEIR MISTAKE. THANK YOU VERY MUCH. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR