NHTSA Complaint #10159684 — 2000 MAZDA 626

I OWN A 2000 MAZDA 626, FOR THE LAST WEEK AND A HALF THE VEHICLE HAS BEEN AT THE MONTGOMERY MAZDA (CHARLOTTE, NC) DEALERSHIP TWICE AND IT IS STILL NOT REPAIRED. THE FIRST TIME I TOOK IT, I CLEARLY TOLD THEM THAT WHILE DRIVING THE VEHICLE BEGAN TO ACT AS IF IT IS TRYING TO CHANGE GEARS BUT CAN'T (AUTOMATIC TRANSMISSION AND I AM ALREADY IN GOING 45 MPH SO IT SHOULD BE IN THE 5TH GEAR) THE RPMS GO UP TO 4 AND THEN IT JERKS (HARD) WHEN IT CATCHES UP AND THE RPMS DROP. THEY CLAIMED THAT IT NEEDED A TUNE UP, NEW SPARK PLUG WIRES (I ALREADY REPLACED THESE TWICE) AND A NEW FUEL FILTER. I SPENT $356 TO GET ALL OF THIS DONE AND ON THE WAY TO WORK THE CAR DID THE SAME THING AGAIN. I CALLED THEM BACK AND TOLD THEM THAT THE PROBLEM WAS STILL NOT FIXED AND THEY CLAIMED THAT THEY DIDN'T KNOW WHAT IT COULD BE. I TOOK THE CAR BACK AGAIN THAT FOLLOWING MONDAY AT 7:30 AM (ORIGINALLY TOOK IT THERE ON THURSDAY, JUNE 1, 2006) AND THEY CLAIMED THAT THEY WERE GOING TO LOOK AT THE VEHICLE AND FIND OUT WHAT THE PROBLEM IS. AFTER WAITING FOR ABOUT 5 HOURS I CALLED SINCE I DIDN'T HEAR ANYTHING FROM THEM AND ANOTHER SERVICE PERSON TOLD ME THAT MY CAR HAD JUST BEEN SITTING THERE. WHEN I WENT TO PICK IT UP, THEN THEY TOLD ME THAT IT MIGHT BE THE ENGINE RELAY OR MAYBE THE TRANSMISSION. I ASKED THEM IF THEY CHECKED IT THEY STATED NO. I TOOK THE VEHICLE TO ANOTHER TRANSMISSION PLACE AND THE PERSON STATED THAT IT WAS LOW ON TRANSMISSION FLUID AND THAT WAS THE PROBLEM BUT AFTER THEY FIXED THAT THE CAR WAS STILL DOING THE SAME THING. I LOOKS AS IF I WILL NEED A NEW TRANSMISSION. EVERY MECHANIC I HAVE TALKED TO SINCE THINKS IT IS THE TRANSMISSION, I FOUND THAT MAZDA RELEASED A BULLETIN TELLING THE THEIR MECHANICS WHAT TO DO IF OD OFF LIGHT IS FLASHING AFTER LONG DRIVING AND THE TRANSMISSION IS SLIPPING AND THE MAZDA SERVICE DEPARTMENT DIDN'T EVEN MENTION IT AND I CLEARING TOLD THEM THAT IT ONLY DOES IT AFTER I HAVE BEEN RIDING FOR A WHILE. *NM