NHTSA Complaint #10159325 — 2004 NISSAN PATHFINDER

ON JAN. 18, PARKED VEHICLE, UPON STARTING UP,WIPERS DID NOT WORK. I HAD TO DRIVE HOME IN HEAVY RAIN OVER 2 MILES WITH NO WIPERS. 2-3 HOURS LATER, I CHECKED ON THE CONDITION OF THE WIPERS,THEY OPERATED PROPERLY. THE SAME SITUATION OCCURRED 3 DAYS LATER. VEHICLE WAS LEFT AT SERVICE DEPT. ON 1/20 TO RECREATE THE PROBLEM. SERVICE DEPT. UNABLE TO RECREATE PROBLEM. CALLED NISSAN CUSTOMER SERVICE. ON 1/20/06, TICKET # 5207119. I FILLED OUT SURVEY AFTER PROBLEM COULD NOT BE DIAGNOSED. SERVICE DEPT. MANAGER WAS TOLD BY HIS DSM, NOT TO CHANGE PARTS FOR THE SAKE OF CHANGING PARTS. ON 1/31/06 SERV.DEPT. CHANGED WIPER SWITCH UNDER GOOD WILL. WHEN ASKED IF SERVICE MGR. WOULD SEND REPLACED PART TO BE TESTED, HE STATED THAT IF HE REPORTED THE PART UNDER WARRANTY, HE WOULD BE CHARGED IF THE PART WAS NOT BROKEN. ON 5/18, WITH 2 WITNESSES, WIPERS DID NOT GO ON. A SHORT TIME LATER WIPERS BEGAN TO WORK. I BROUGHT VEHICLE ON 5/25 SERVICE MGR. WAS GOING TO ATTEMPT TO RECREATE THE PROBLEM AGAIN. UNABLE TO DO SO. ON 5/25 CALLED NISSAN CUSTOMER SERVICE EXPLAINED SITUATION, PROCEEDED TO OPEN TICKET # 5343456.PROBLEM WOULD NOT BE FORWARDED TO A REGIONAL OFFICE UNLESS THE SITUATION COULD BE DUPLICATED. 5/31/06, SPOKE TO SERVICE MGR, GAVE HIM THE TICKET NUMBER TO CALL CUSTOMER SERVICE THAT HE COULD NOT DUPLICATE THE PROBLEM. SPOKE TO NISSAN CUST SERV ON 6/2/06 AT 4:50 PM. I REQUESTED TO HAVE NISSAN CHANGE PARTS TO CORRECT THE PROBLEM. ON TUES. 6/6/06 , I SPOKE TO REGIONAL OFFICE, INFORMED ME OF SAME NISSAN POLICY,NOTHING COULD BE DONE UNTIL THE PROBLEM WAS RECREATED AND DIAGNOSED. 6/7/06- CONTACTED ATTORNEY GENERAL, LEMON LAW DIVISION. INFORMED THAT THE VEHICLE NOT COVERED UNDER LEMON LAW. I WAS TOLD TO FILE COMPLAINT WITH ATTORNEY GENERAL OFFICE 6/8/06 '' SPOKE TO TECHNICAL OFFICE OF NYDMV,DIRECTED ME TO NHTSA SITE. NISSAN HAS REFUSED TO REPLACE ANY PARTS UNLESS THEY CAN RECREATE THE PROBLEM. THIS IS A SAFETY ISSUE WHERE THE WIPERS HAVE STOPPED WORKING SEVERAL TIMES WITHOUT WARNING.*JB