NHTSA Complaint #10158600 — 2003 CADILLAC ESCALADE

CADILLAC MOTOR DIVISION BLEW OFF MY INQUIRY. 05/26/2006 22:06:32CIDENT DESCRIPTION: WHEN TURNING OFF IGNITION WITH 2003 CADILLAC ESCALADE, AND TOUCHING EXTERIOR MIRROR BUTTON TO FOLD MIRRORS IN OR OUT, POWER SEAT AUTOMATICALLY MOVES DRIVER INTO STEERING WHEEL CRUSHING SAID VICTIM INTO STEERING WHEEL. REMOVING KEY DID NOT STOP. ONLY WAY TO RELEASE THIS A SECOND INCIDENT WAS TO OPEN THE CAR DOOR TO KILL THE POWER. CORRESPONDENCE FROM GENERAL MOTORS RESPONSE IS NO FURTHER ACTION. WHEN THIS HAPPENS A THIRD TIME, I WILL DELIVER SAID AUTOMOBILE TO THE CLOSEST CADILLAC DEALER AND REMOVE MY LICENSE PLATES. DEAR [XXX], THANK YOU FOR CONTACTING THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APPRECIATE YOU TAKING THE TIME TO WRITE ME IN REGARDS TO YOUR SERVICE REQUEST. THIS OFFICE GATHERS INFORMATION AND BASED ON THAT INFORMATION WE ARE ABLE TO DETERMINE THE BEST METHOD OF HANDING YOUR REQUEST. WE ARE CONTINUALLY MAKING IMPROVEMENTS IN WAYS TO ASSIST THE NEEDS OF OUR CUSTOMERS. AGAIN, I HAVE REVIEWED YOUR REQUEST 1-410654614 WITH THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APOLOGIZE THAT THE DECISION WAS NOT IN ACCORDANCE WITH YOUR WISHES, HOWEVER; THIS IS THE FINAL DECISION OF GENERAL MOTORS AND WE WILL NO LONGER ADDRESS ADDITIONAL MESSAGES ON THIS SUBJECT. PLEASE FEEL FREE TO CONTACT US AGAIN WITH ANY OTHER CONCERNS YOU MAY HAVE OUTSIDE OF THIS ISSUE. IF YOU SHOULD NEED TO CONTACT US IN THE FUTURE, SIMPLY REPLY TO THIS MESSAGE OR CALL OUR CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-800-458-8006. CUSTOMER RELATIONSHIP MANAGERS ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK. SINCERELY, [XXX], CUSTOMER RELATIONSHIP MANAGER CADILLAC CUSTOMER ASSISTANCE CENTER : [XXX] POWER SEAT CRUSHING THE DRIVER INTO THE STEERING WHEEL WHEN THE KEY IS TURNED OFF AND THE MIRROR RETRACTION BUTTON IS PUSHED... THE PAINT DAMAGE WITHOUT ADVISING OWNERS THIS IS FILLED WITH A LIQUID WHICH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR