NHTSA Complaint #10158591 — 1998 BUICK PARK AVENUE ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10158591
Vehicle	1998 BUICK PARK AVENUE
Component	ENGINE AND ENGINE COOLING
Date of Incident	May 6, 2006
Date Filed	May 30, 2006
Mileage	63,368 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

ON MAY 6, 2006 WE WERE COMING BACK TO SPARTANBURG, SC FROM THE BEACH. WE WERE ABOUT 7 MILES FROM KINGSREE, SC. AFTER LEAVING A SERVICE STATION, WE STARTED GETTING "CHECK ENGINE" MESSAGES. WE WENT BACK TO THE SERVICE STATION TO SEE WHAT WAS WRONG. WE HAD NO COOLANT. I PUT A GALLON OF COOLANT IN AND DECIDED TO GO INTO KINGSTREE, SC IN CASE THERE WAS MORE TROUBLE. JUST AS WE GOT TO KINGSTREE, SC WE STOPPED AT ANOTHER STATION AFTER GETTING MORE "CHECK ENGINE" MESSAGES. AGAIN, WE WERE OUT OF COOLANT AND NOW THE CAR WOULD NOT START. A WRECKER TOWED IT TO A GARAGE. THE MECHANIC SAID HE WAS FAIRLY CERTAIN OF WHAT THE PROBLEM WAS BECAUSE BUICK HAD BEEN HAVING LOTS OF TROUBLE WITH A PARTICULAR PART. HE THEN CONFIRMED THAT IT WAS THE UPPER INTAKE. HE REPLACED THE UPPER INTAKE PART WITH A REVISED PART FROM BUICK AND ASSURED US WE WOULD NOT HAVE ANY MORE TROUBLE WITH THE COOLANT. THIS COST $571.48 AND A 6 HOUR DELAY. THE CONSEQUENCES COULD HAVE BEEN MUCH MORE SERIOUS IF WE HAD NOT BEEN NEAR A SERVICE STATION. BUICK REFUSES TO PAY OR ACKNOWLEDGE THEY HAVE A PROBLEM WITH THE INTAKE. *NM

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