NHTSA Complaint #10158286 — 2005 MERCEDES BENZ E320

ELECTRICAL PROBLEMS OUT OF SERVICE 18 DAYS, SRS/AIRBAG FAILURES OUT OF SERVICE 18 DAYS, AC/DEFROST BLOWER MOTOR FAILURES OUT OF SERVICE 12 DAYS, BRAKES OUT OF SERVICE 9 DAYS, TRANSMISSION (IDLE SURGE/UP SHIFTING/STALLING) OUT OF SERVICE 10 DAYS, FRONT END/TIRES OUT OF SERVICE 10 DAYS. DURING THE LEMON LAW FINAL REPAIR ATTEMPT, THE DEALER WROTE ON WORK ORDER THAT THEY HAD INSTALLED NEW BRAKES BECAUSE THEY FOUND "AFTER MARKET BRAKES" ON CAR. THE ONLY PLACE THE CAR HAS EVER BEEN SERVICED WAS THE DEALERSHIP WHERE WE PURCHASED IT. WE ASKED THE SERVICE ADVISOR AND ASSISTANT SERVICE MANAGER (FIRST THEY SAID THE BRAKES WERE THROWN OUT AND THEN THEY SAID THE PARTS WERE SHIPPED TO MB) AND WROTE TWO CERTIFIED LETTERS TO MERCEDES BENZ FOR THE REMOVED PARTS SO WE COULD TRACK THE SERIAL NUMBERS. WE WERE IGNORED. THE REGIONAL REPRESENTATIVE WHO INITIATED THE "BRAKE REPLACEMENT" WAS CONVENIENTLY "PROMOTED OUT OF THE AREA" JUST BEFORE THE LEMON LAW HEARING SO HE COULD NOT BE QUESTIONED. WE HAD BEEN COMPLAINING ABOUT THE BRAKES, ESPECIALLY THE STOPPING DISTANCE, FROM THE BEGINNING AND THEY KEPT SAYING NO PROBLEM FOUND. THE DEALER WOULD NOT DOCUMENT IT ON THE WORK ORDERS. *JB