NHTSA Complaint #10157931 — 2001 DODGE GRAND CARAVAN

WELL MY VAN ALL OF A SUDDEN DECIDES , NO REVERSE, AND THEN LIMP MODE, AND ENGINE LIGHT ON. CANT GET PAST 30 MILES HR, MY VEHICLE UN SAFE TO DRIVE, SO I GUESS TRANSMISSION OR TRANSMISSION CONTROL MODULAR GOING BAD OR POWER TRAIN MODULE. THE 2 DEALERS I WENT TO THE FIRST DIDN'T SCAN FOR CODE THEY JUST SAID YOU NEED A NEW TRANNY, B/C OF NO REVERSE THEN OPEN DAY MY REVERSE CAME BACK AND NO LIMP MODE, SO THAT EVEN MADE ME WONDER I NEED A TRANNY BUT NOW IT WORKS, EXCEPT IT START TO LIKE MAYBE SHUDDER, NOT SURE. WELL THE OTHER DEALER CHARGE ME 80.00 CAME BACK AND SAID THEY DIDN'T KNOW THEY WOULD TRY CHANGE FILTER AND UPDATE SOFTWARE, AND I SEEN THE CODES 1790-1791- AND I SAID I JUST CANT YOU JUST REPROGRAM IT TO SEE IF IT WORKS AND THEY GAVE ME THE RUN AROUND AND SAID NO THERE NO UPDATE THAT CAN BE DONE OR NO BULLENTINS FOR MY VEHICLE AND I SAID YES THERE IS I READ ON THE COMPUTER AND THEY GO WE DON'T HAVE THEM. SO I SEE A LOT OF THE TCM AND PCM GOING BAD AND THEY WONT TAKE CARE OF THE PROBLEM AND IF IT IS A TRANSMISSION ISSUE THEN HOW CAN ONE GO BAD IF YOU HAVE IT SERVICE RIGHT. SO I DECIDED NOT TO FIX IT B/C I NO THEY LYING AND THEY DIDN'T WANT TO FIX IT OR TAKE CARE OF IT B/C ALL THEY OFFER WAS AND FILTER CHANGE AND THEN AT THE END THE GUY GOES OH I WOULDN'T WANT TO PUT MONEY IN THAT AND IT DON'T WORK, WHY DON'T YOU JUST BUT A TRANNY. THIS IS SAD YOU CANT FIND NO ONE HONEST TO TELL SOMEONE WHAT WRONG WITH THE VAN BUT WANT TO SAY THIS AND THAT AND NO PROPERLY DIAG OR DO AND ONLY GIVE YOU PARTIAL THE TRUTH, WHY WOULD YOU SAY TO A CUSTOMER THAT IT MIGHT FIX IT WE CAN RE PROGRAM IT AFTER THE FLUID CHANGE AT 350.00 AND INSTEAD OF REPROGRAM TO SEE AND THEN SAY THEY CANT SOUND LIKE A DISHONEST PERSON, ALSO IF THEY DIAG THEN THEY SHOULD KNOW WHAT THE PROBLEM IS, SO THEY DECIDE TO TAKE ME A RIDE. I LOST 80.00 BUT NOT 350.00. *NM