NHTSA Complaint #10157910 — 2005 COUNTRY COACH INTRIGUE

I PURCHASED A NEW 2005 COUNTRY COACH INTRIGUE IN SEPT OF 2004. I TOOK IT BACK TO THE SELLING DEALER IN JUNCTION CITY, OR. FOR RECURRING PROBLEMS ON 11/18/04 THAT INCLUDED AN INSTABILITY PROBLEM WITH THE FRONT END. THE COACH BOTTOMED OUT AT NORMAL HIGHWAY SPEEDS WHEN HITTING DIPS. THE MANUFACTURER OK'D TO ADJUST FRONT SHOCKS. THEY "RAISED COACH ON LIFT ADJUSTED KONI SHOCKS 2 TURNS SHIFTER. WHEN I LEFT THERE THE PROBLEM WAS STILL PRESENT. ON 7/29/05 THE COACH WAS RETURNED TO COUNTRY COACH FOR RESOLUTION OF THIS SAME PROBLEM. THEY ADJUSTED KONI FRONT SHOCK #88-1641. THE PROBLEM WAS STILL PRESENT. ON 10/13/2005 A STRESS CRACK - DRIVERS SIDE OF THE FRONT WINDSHIELD APPEARED. IT WAS VERIFIED AS A STRESS CRACK BY 2 LOCAL COUNTRY COACH AUTHORIZED SERVICE CENTERS THAT THERE WERE NO ROCKS ETC. - JUST A STRESS CRACK. THE DEALER REPLACED THE WINDSHIELD. AT THIS SAME TIME THEY NOTICED THE LEFT REAR END WAS LEANING...AND GOT AUTHORIZATION TO REPLACE THE LEFT REAR KONI SHOCK WHICH WAS BROKEN. I CONTEND THAT THERE IS A RELATIONSHIP TO THE CRACKED WINDSHIELD AND SHOCK ABSORBER PROBLEMS. ON 4/14/2006 I TOOK THE COACH BACK TO THE DEALER WITH THE SAME STRESS CRACK - LEFT SIDE - PROBLEM. THIS TIME COUNTRY COACH REFUSED TO REPAIR THE PROBLEM SO I DID TURN IT OVER TO MY INSURANCE COMPANY. WHILE THERE THE LEFT SHOCK AND LEVELING ARM AND BALL JOINT WERE FOUND TO BE BROKEN. BOTH REAR SHOCKS , LEVELING ARM AND BALL JOINTS WERE REPLACED AND CHARGED TO ME. THE DEALER SAYS THAT WHEN THE AIR BAGS ARE INFLATED TO RAISE THE VEHICLE - IT PULLS THE SHOCKS APART. AS OF THIS DATE - 5/20/2006 - I'M STILL WAITING FOR THE NEW WINDSHIELD INSTALLATION. THERE IS A REAL SAFETY PROBLEM WITH THE COUNTRY COACH DUE TO IT'S PROCLIVITY TO BOUNCE ALL OVER THE ROAD AND FOR AN IMPLODING WINDSHIELD. *JB