NHTSA Complaint #10157626 — 2006 BUICK LACROSSE

I BOUGHT A BUICK LACROSSE VIN [XXX] ON MARCH 30, 2006. I PICKED UP THE CAR ON MARCH 31, 2006, AND HAD A PROBLEM WITH A LOW OIL PRESSURE LIGHT THAT DAY. I WAS SICK AFTER PICKING UP THE CAR BUT ATTEMPTED TO USE ONSTAR DIAGNOSTIC WHICH THEY WERE UNABLE TO PINPOINT THE PROBLEM AND I E-MAILED THE DEALER CONCERNING THE PROBLEM. UPON MY RECOVERY, I RETURNED THE CAR TO THE DEALER FOR SERVICE ON APRIL 7, 2006. ON APRIL 10, 2006, THE SERVICE DEPARTMENT CONTACTED AND INFORMED ME THAT MY CAR NEEDS A REPAIR TO THE CAMSHAFT ASSEMBLY. THIS DEFECT EXISTED THE DAY I PICKED UP THE CAR, IT HAD 87 MILES ON IT WHEN I PICKED IT UP, AND SINCE THE CAR WAS INSPECTED THE MORNING I PICKED IT UP, THE DEALER ALLOWED A DEFECTIVE PRODUCT TO BE SOLD AND DELIVERED. UPON CONTACTING BUICK TO MAKING BUICK IS AWARE THAT THIS HAD HAPPENED AND SEEKING RESOLUTION THE DEALER PUT A NEW ENGINE IN THE CAR. IT IS NOT APPROPRIATE FOR THE DEALER OR BUICK TO SELL A DEFECTIVE CAR AND BELIEVE THAT PUTTING A NEW ENGINE IN THE CAR RESOLVES THE PROBLEM. I HAVE COMPLAINT TO BUICK AND THE DEALER ABOUT THIS NUMEROUS TIME BUT I GET STONE WALLED, THEY COMPLETELY IGNORE THE PROBLEM EXISTING PRIOR TO ME BUYING AND TAKING DELIVERY OF THE CAR. I HAVE ASKED FOR A REPLACEMENT VEHICLE, PARTIAL, OR TOTAL REFUND AND I'M IGNORED. ALL BUICK DOES IS OFFER OIL CHANGES AND AN EXTENDED WARRANTY, WHICH I FIND USELESS. ESPECIALLY WHEN THE ONSTAR MODULE FAILED, APRIL 22, 2006, AND HAD TO BE REPLACED. *JB UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)