NHTSA Complaint #10157263 — 1999 LEXUS ES

THE FOLLOWING LETTER TO LEXUS & THEY DENIED FAULT OR OBLIGATION TO ASSIST ME: I SPOKE WITH HEATHER STAFFORD WHO ASKED ME TO CALL 800-348-2788 TO GET MY CAR INSPECTED BY A LEXUS IN CHARLESTON SC. I WAS TOLD NOTHING COULD BE DONE SINCE THE CAR HAD ALREADY BEEN FIXED. THEY TOLD ME THAT THE SERVICE MNGR: DARYL WOULD CALL ME BACK BUT I NEVER HEARD FROM ANYONE. LIFE-THREATENING EXPERIENCE INVOLVED THE CRUISE CONTROL MALFUNCTIONING ON MY 1999 LEXUS ES300, THURSDAY, 3/9/06. I HAD SET MY CRUISE ON 50 MPH AND IT SUDDENLY ACCELERATED ON IT'S OWN UP TO 88 MPH. I DEPRESSED THE CRUISE TO TURN IT OFF WHILE PRESSING THE BRAKES TO STOP THE CAR. I PUT THE CAR IN NEUTRAL AND HELD THE BRAKES DOWN, THE ENGINE REVVED HIGH AND THE CAR STILL WOULDN'T STOP. FEARING FOR MY LIFE AND LOOSING CONTROL OF THE CAR, I TURNED THE IGNITION OFF AND HEARD THE ENGINE MAKE A LOUD, DISTRESSING NOISE. THE VEHICLE COASTED TO A STOP AND WOULDN'T RESTART, SO I CALLED THE ONLY TOW TRUCK IN THE AREA. TOWED TO CONWAY, BUMPER TO BUMPER IMPORT AUTOS AND THE MECHANIC: DALE SAID I HAD BLOWN THE MOTOR. I ASKED HIM, WHAT CAUSED IT, HE SAID IT'S OBVIOUSLY RELATED TO THE OVER-STRESSED ENGINE BEING STOPPED SO ABRUPTLY WHEN I TURNED THE IGNITION OFF. HE MENTIONED THAT THE CRUISE CONTROL SHOULD NOT HAVE DONE THAT AND HE ADDED HIS STATEMENT ON THE INVOICE: CRUISE CONTROL WIRING CAUSED STICKING THROTTLE. LEXUS VEHICLES HAD REPORTED PROBLEMS IN NY TIMES FOR RECALLS FOR THE SAME MALFUNCTION, SO MY CAR SHOULD BE RECALLED. THEREFORE, I EXPECT LEXUS TO REFUND ME THE TOTAL EXPENSES BELOW INCURRED DUE TO THIS OBVIOUS CRUISE CONTROL DEFECT: CAR INFO:[XXX]ENGINE: V6 MOTOR REPLACED $2400.00 LABOR/ADDITIONAL PARTS $1500.00 RENTAL CARS $ 288.00 TIME LOSS FROM WORK 3DAYS X 8HRS = 24HRS @ 31.84 =$ 764.00 TOTAL REFUND REQUESTED=$4952.00. *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)