NHTSA Complaint #10156379 — 2002 DODGE RAM 1500

ON SATURDAY APRIL 15, 2006 WE WERE DRIVING HOME AND THE TRANSMISSION IN OUR 2002 DODGE RAM TRUCK BEGAN SLIPPING. WE HAD TO DRIVE IN LOW GEAR TO GET HOME. WE TOOK THE TRUCK TO SCHAEFER AND STROMINGER, THE DEALER WE PURCHASED THE TRUCK BRAND NEW FROM IN 2002 AND WERE TOLD "OH ITS PROBABLY JUST A SWITCH, WE'LL REPLACE IT AND ITS GOOD YOU BOUGHT THE POWER TRAIN WARRANTY...WELL THIS 2002 TRUCK ON HAS APPROXIMATELY 26,000 MILES ON IT! AFTER HAVING THE TRUCK FOR OVER A WEEK, I WAS TOLD THE WHOLE TRANSMISSION HAD TO BE REPLACED ON THIS TRUCK....A TRUCK THAT ONLY HAS 26,000 MILES ON IT. WELL NOT ONLY SCHAEFER AND STROMINGER, BUT ALSO CHRYSLER THEMSELVES DON'T HAVE ENOUGH SENSE TO GIVE ME A LOANER CAR FOR THE INCONVENIENCE OF DEALING WITH THEIR DEFECTIVE PRODUCT. THERE IS NO WAY I SHOULD HAVE TO BE REPLACING THE TRANSMISSION IN A TRUCK THAT IS HARDLY DRIVEN AND HAS NEVER, EVER HAULED ANYTHING. I HAVE SPOKEN TO A LOT OF PEOPLE ABOUT THIS, I AM FINDING OUT THAT THIS IS A PROBLEM EVERYONE IS HAVING WITH THESE TRUCKS AND SOMETHING NEEDS TO BE DONE TO CHRYSLER TO MAKE THEM FIX THESE AT NO COST TO THE CONSUMER. I AM THOROUGHLY DISGUSTED WITH THE "OH WELL, WHAT A SHAME" ATTITUDE CHRYSLER HAS, WE CONSUMERS SPEND A LOT OF MONEY ON THESE VEHICLES AND WE ALL DESERVE NOT ONLY A BETTER PRODUCT, BUT ALSO BETTER CUSTOMER SERVICE. PLEASE TELL ME THERE IS SOMEONE OUT THERE WHO CAN MAKE THESE MANUFACTURES STAND BEHIND THE PRODUCTS THEY SELL BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED DRIVING ON OF THESE TRUCKS. *JB