NHTSA Complaint #10156335 — 1999 VOLVO V70

I PURCHASED THIS CAR, A 1999 VOLVO V-70 STATION WAGON, IN 2002. THE CAR INTERMITTENTLY AND REPEATEDLY STALLS IN TRAFFIC IN ADDITION TO RANDOMLY ACCELERATING AND DECELERATING ON ITS OWN SO THAT DRIVING IS HAZARDOUS. CAR HAS BEEN SERVICED NUMEROUS TIMES FOR THESE PROBLEMS AND MOST OF THE WORK HAS BEEN ON ELECTRONIC THROTTLE SYSTEM. PROBLEMS MAY APPEAR TO BE FIXED FOR A SHORT TIME BUT NOT REALLY FIXED BECAUSE STALLING AND UNEXPECTED ACCELERATION/DECELERATION BEGIN AGAIN. CAR HAS PROBLEM UNIQUE TO IT IN THAT IT FAILS TO PRODUCE COMPUTER CODES REGARDING STALLING OR ETM FAILURE, AND BECAUSE CAR FAILS INTERMITTENTLY, EXCEPT FOR ONE MECHANIC, ALL OTHERS WHO HAVE SERVICED THE CAR HAVE FAILED TO EXPERIENCE THE STALLING AND RANDOM ACCELERATION/DECELERATION FIRST HAND. WHAT TO DO WITH A CAR THAT RELIABLY FAILS INTERMITTENTLY, FAILS TO FAIL WHEN THE MECHANIC NEEDS IT TO FAIL TO BE ABLE TO FIX IT AND PRODUCES NO COMPUTER CODES AS TO WHY IT IS FAILING? ON 7 APRIL, 2006, I TOOK CAR TO VOLVO OF RICHARDSON, RICHARDSON TX TO SERVICE THE PROBLEM OF THE CAR STALLING REPEATEDLY IN THE PREVIOUS FEW DAYS. THEY UPGRADED THE ETM SOFTWARE BUT THE CAR CONTINUED TO STALL AND STUTTER IN TRAFFIC. IN FACT, IT SEEMED THE STUTTERING AND SHUTTERING (NEAR STALLS) WERE WORSE. I HAD THE CAR TOWED BACK TO DEALER AND ASKED ABOUT THE REPAIRS UNDER THE EXTENDED WARRANTY AS PER NHTSA ACTION: EA05021. SERVICE DIRECTOR FOR DEALER REFUSED TO REPLACE ETM UNDER EXTENDED WARRANTY SAYING THEY WOULD NOT BE REIMBURSED IF THEY COULDN'T REPRODUCE THE STALLING ETC. LIKEWISE, AT VOLVO CUSTOMER CARE (1-800- 458-1552), "BART" REFUSED TO AUTHORIZE REPAIRS COVERED UNDER EXTENDED WARRANTY OF EA05021. THE NUMBER OF FAILURES/INCIDENTS OF CAR STALLING AND UNEXPECTEDLY ACCELERATING AND DECELERATING ARE TOO NUMEROUS TO COUNT ANYMORE. THE CAR RELIABLY STALLS INTERMITTENTLY AND REPEATEDLY. LAST INCIDENT OF STALLING WAS 14 APRIL 2006 WHEN THE CAR STALLED FOUR TIMES IN TRAFFIC. *JB