NHTSA Complaint #10156067 — 2006 FORD EXPEDITION

PROBLEM: FORD DVD ENTERTAINMENT SYSTEM AND THE FORD DEALER INSTALLED SATELLITE RADIO DO NOT WORK WITH THE DUAL PLAY (BACK SEAT SHOULD BE ABLE TO WATCH A MOVIE WHILE FRONT SEAT GETS TO LISTEN TO SATELLITE RADIO). WE FOUND OUT THROUGH OUR 2 WEEKS OF (THE PHONE RUN AROUND) INVESTIGATION THAT THIS PROBLEM HAS BEEN ON GOING FOR 2 YEARS. WE ALSO FOUND OUT THAT EVERYTHING FORD HAS WITH DUAL PLAY THE DVD/CD FACTORY ENTERTAINMENT DOESN'T WORK WITH SATELLITE RADIO, NAVIGATION SYSTEM, IPOD INTERFACE ECT. FORD HAS TOLD US THAT IT IS OUR PROBLEM BECAUSE IN THEIR OWNERS MANUAL IT DOESN'T SAY THEY WORK TOGETHER??? WHY THEN IS IT AN OPTION??? FORD DOESN'T WANT TO HELP US, THEY DON'T WANT TO PURCHASE BACK THE DVD PLAYER. WHY IS IT BIG COMPANIES CAN TAKE ADVANTAGE OF US BLUE COLLAR HARD WORKING FOLKS? WHAT DOES AN AVERAGE PERSON DO, I PURCHASED A $50,000 VEHICLE THAT IS AN INVESTMENT AND FORD IGNORES US. DO YOU KNOW WHERE I CAN GET HELPED? THANK YOU VERY MUCH TRENA ANDERSON GILLETTE, WYOMING. *NM