NHTSA Complaint #10155582 — 1998 VOLKSWAGEN PASSAT

BEGINNING IN JUNE 2002, I BEGAN REPORTING TO VW SERVICE CENTERS ISSUES WITH THE SUSPENSION AND DRIVETRAIN. MOST OF THESE ISSUES WERE REFERENCED BY THE NHTSA (SEE 99V248000). ON JANUARY 25, 2005 I WROTE TO VOLKSWAGEN OF AMERICA DETAILING THE SUSPENSION AND DRIVETRAIN ISSUES, INCLUDING REFERENCING THE NHTSA RECALL NUMBERS AND PROVIDING VOA WITH COPIES OF MY SERVICE RECORDS. VOA SUBSEQUENTLY RESPONDED BY SENDING ME A CHECK FOR $692.13, WHICH WAS OSTENSIBLY PROVIDED IN CONNECTION WITH THE LETTER I SENT. YESTERDAY, I WENT TO A VW SERVICE CENTER AND WAS TOLD THAT THE OUTBOARD CV JOINTS NEEDED TO BE REPLACED (VW PART NUMBER 8D0498099BX). WHILE WAITING IN THE SERVICE CENTER LOUNGE, I NOTED THAT TWO OTHER CUSTOMERS, ONE OF WHOM ALSO HAD A 1998 VW PASSAT, WERE TOLD THAT THEIR CV JOINTS AND OR BOOTS NEEDED REPLACEMENT. I HAVE RESEARCHED THIS ISSUE TODAY AND HAVE FOUND ANECDOTAL EVIDENCE THAT A PROPERLY MAINTAINED CV JOINT SHOULD NEVER HAVE TO BE REPLACED AND THAT IT SHOULD BE REGULARLY INSPECTED EVERY 50,000 MILES. I HAVE COMBED ALL OF MY SERVICE RECORDS AND NOT ONCE WAS THIS EVALUATION EVER PERFORMED. IT APPEARS THIS MAY BE A SERIOUS DEFECT OR FLAW IN CERTAIN VW PASSAT MODELS AND BECAUSE IT HAS SAFETY IMPLICATIONS, I WOULD APPRECIATE IT BEING INVESTIGATED. *JB