NHTSA Complaint #10155266 — 1999 FORD ESCORT ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10155266
Vehicle	1999 FORD ESCORT
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	April 1, 2006
Date Filed	April 13, 2006
Mileage	31,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I OWN A 1999 FORD ESCORT SE. IT HAS LESS THAN 32,000 ORIGINAL MILES. I WAS DRIVING THE CAR WHEN IT STARTED MAKING A LOUD VIBRATING NOISE FROM UNDER THE HOOD. AS I HAD PREVIOUSLY HAD TO HAVE THE MOTOR MOUNTS REPLACED, WHEN THE CAR WAS STILL UNDER WARRANTY, I THOUGHT THAT WAS THE PROBLEM. I TOOK THE CAR TO MY MECHANIC, NOT THE DEALERSHIP. ON INVESTIGATION, HE DISCOVERED THAT MY 4TH PISTON IS CRACKED. WHEN HE CALLED JASPER ENGINES FOR THE PRICE ON A REPLACEMENT ENGINE, THEY TOLD HIM THAT THEY HAD RECEIVED SERVICE BULLETINS THAT THIS WAS A PROBLEM IN THE 1999 ESCORT ENGINES. I HAVE CONTACTED FORD ABOUT HELPING IN THE COST OF REPLACING THE ENGINE AND HAVE BEEN TOLD THAT BECAUSE THE CAR IS MORE THAN 5 YRS OLD THEY WILL NOT HELP. IF THEY KNEW THERE WAS A PROBLEM, THE SHOULD HAVE TO REPAIR IT. I DON'T KNOW WHAT OTHER STEPS TO TAKE AND WISH TO KEEP THE CAR. *NM

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