NHTSA Complaint #10154620 — 2002 SATURN LS

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10154620
Vehicle	2002 SATURN LS
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Date of Incident	March 17, 2006
Date Filed	April 5, 2006
Mileage	49,002 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

I HAD JUST LEFT MY HOUSE FOR WORK AND THE CAR JUST DIED - LUCKILY I WASN'T ON THE HIGHWAY. I HAD THE CAR TOWED TO MY MECHANIC AND HE SAID THE TIMING CHAIN HAD BROKEN. HE SAID I SHOULD CONTACT SATURN BECAUSE THE TIMING CHAIN SHOULD NOT HAVE BROKEN. MY CAR HAS ONLY 49,000 MILES ON IT. I CALLED SATURN AND THEY TOLD ME TO HAVE IT EVALUATED BY THE SERVICE MANAGER AT THE SATURN DEALERSHIP. HE SAID IT WOULD COST $950.00 TO REPAIR AND DIDN'T KNOW IF THERE WAS ANY OTHER DAMAGE. SATURN CUSTOMER RELATIONS SAID THEY WOULD ARRANGE TO PAY FOR HALF OF THE COST AND SUPPLY ME WITH A RENTAL CAR. I HAD NOT HAD THE CAR SERVICED BY SATURN SINCE JUNE 2004 AND HAD NOT PURCHASED AN EXTENDED WARRANTY. ON FURTHER EXAMINATION THE VALVES WERE BEND ON THE ENGINE DUE TO THE TIMING CHAIN FAILURE. SATURN SAID THEY WOULD COVER HALF OF THAT COST ALSO. THE TOTAL REPAIR IS $900. I STILL DON'T HAVE MY CAR BACK. *JB

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