NHTSA Complaint #10154353 — 2004 CHEVROLET AVALANCHE

MY HUSBAND, MY TWO CHILDREN AND I WERE ALL IN OUR 2004 CHEVROLET AVALANCHE K1500, HEADED TO CHURCH ON SUNDAY MORNING, GOING DOWN THE STREET WE LIVE ON. MY HUSBAND, WHO WAS DRIVING, TURNED ON THE CROSS STREET. ALL OF A SUDDEN, EVERY ONE HEARD A BIG CLUNK, LIKE SOME THING HAD DROPPED. THE CAR WOULD NOT MOVE FORWARD. MY HUSBAND DROVE OUR VEHICLE BACKWARDS ALL THE WAY HOME. IT WAS PARKED FOR A FEW WEEKS, WHILE WE CONTACTED AAA, THE MANUFACTURER, AND LOCAL CHEVY DEALERSHIPS TO FIND OUT ABOUT REPAIR AND WARRANTIES. WE BELIEVE THIS IS A FAILURE OF THE TRANSMISSION. THIS VEHICLE HAS ABOUT 39000 MILES, JUST OVER THE WRITTEN WARRANTY, WHICH IS 36000. THE MANUFACTURER HAS NOT YET OFFERED TO PAY FOR THE REPAIRS BUT ADVISED US TO TAKE IT IN TO THE CHEVY DEALERSHIP TO CONFIRM THE DIAGNOSTICS. THE VEHICLE IS CURRENTLY BE TESTED BY A CHEVROLET DEALERSHIP IN REDDING, CA. THE DEALERSHIP HAS CONTACTED THE MANUFACTURER TO FIND OUT WHAT THEY WILL DO TO REPAIR THE CONFIRMED "TRANSMISSION" PROBLEM. THIS IS AN EXPENSIVE REPAIR THAT HAS RESULTED IN OUR LOSS OF USE OF A VEHICLE THAT WAS WITHIN ITS NORMAL EXPECTED USE AND REPRESENTS A SUBSTANTIAL FINANCIAL BURDEN. I HAVE ALSO CONTACT THE FEDERAL TRADE COMMISSION. I WAS PLEASE TO KNOW THAT THE VEHICLE MAY STILL BE WITHIN ITS IMPLIED WARRANTY (FIRST FOUR YEARS) AND THE RIGHT TO REVOKE PURCHASE MAY BE AN OPTION IF THE MANUFACTURER AND DEALERSHIP REFUSE TO CORRECT THE PROBLEM AT NO COST TO US. I AM CONCERNED THAT THE PROBLEM, HOWEVER, MAY BE MORE WIDESPREAD, AND FELT I SHOULD REPORT THIS DEFECT OF THE CHEVROLET AVALANCHE 2004 K1500, FOR FURTHER INVESTIGATION IN CASE OTHER OWNERS HAVE THE SAME ISSUE. *JB