NHTSA Complaint #10154018 — 2000 TOYOTA CAMRY

THE CAMRY [XXX] I BOUGHT THE CAR IN AUGUST 2000 ENGINE PREMATURELY WEARING OUT, GIVING OUT LOUD RATTLING AND KNOCKING NOISES, EVEN THE CAR IS ONLY 5.5 YEARS OLD WITH 95000 PAMPERED HIGHWAY MILES ON IT. I WAS REALLY SURPRISED THAT THE CAR WITH LESS THAN 6 YEARS OF DRIVE, AND BEING WELL MAINTAINED, THE ENGINE COULD BE OF SUCH INFERIOR QUALITY. IT IS TOTALLY OPPOSITE OF MY EXPECTATION WHEN I FIRST MADE THE DECISION TO BUY THIS CAR. I WAS BANKING ON THE HIGH QUALITY OF THE CAR, THE DURABILITY. EVEN DEALERSHIP AND TOYOTA EXPERIENCED TECHNICIAN ADMIT THAT THE CAR HAD BEEN TAKEN GOOD CARE OF, THEY ARE ALL SURPRISED THAT THE CAMRY LESS THAN 100,000 MILES WOULD HAVE SUCH PROBLEM. ALL THAT THEY ARE SAYING IS THAT I DID NOT HAVE GOOD LUCK, IT MAY WELL BE 1 BAD APPLE OUT OF 1000 GOOD ONES, BUT I GOT IT. ALL I WANT TO SAY BAD APPLE IS BAD APPLE. IT IS NOT 1 OUT OF 1000; IT IS 1 OUT OF 1 FOR ME. TOYOTA SALES PROMOTED THE CAMRY WITH FALSE AND MISLEADING STATEMENT BY SAYING CAMRY IN AVERAGE CAN RUN FLAWLESSLY FOR 200000 MILES, BASED ON THE TRUST AND PERCEPTION OF HIGH QUALITY OF THE CAR, I BOUGHT IT, I PAID HIGH INTEREST OF 8.9%, PAMPERED MY CAR, THE ENGINE IS STILL PREMATURELY WEARING OUT. TOYOTA REFUSE TO CORRECT THE OBVIOUS MANUFACTURERS DEFECT, EVEN THOUGH THE ENGINE HAD BEEN DIAGNOSED BY TOYOTA DOCTOR IN TUALATIN OR, AND BEAVERTON TOYOTA EXPERIENCED TECHNICIAN, THEY BOTH AGREED THE CAR HAD BEEN TAKEN GOOD CARE OF, AND THE PROBLEM IS MANUFACTURE DEFECT. TOYOTA CUSTOMER SERVICE SIMPLY GAVE ME A BLUNT ANSWER "TOUGH LUCK" THEY NEED TO RECALL MY CAR, REPAIR IT AT TOYOTA'S EXPENSE, TOYOTA SHOULD APOLOGIZE FOR SUCH INFERIOR QUALITY OF THE CAR, SHOULD APOLOGIZE FOR ITS DENIAL OF CORRE FOR TOYOTA CEO'S COMMENTS ON TOYOTA'S COMMITMENT TO QUALITY, PLEASE CLICK THE FOLLOWING VIDEO LINK HTTP://WWW.NYTIMES.COM/PACKAGES/KHTML/2006/01/09/AUTOMOBILES/20060109_TOYOTA_AUDIOSS.HTML. *NM *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)