NHTSA Complaint #10153841 — 2003 JAGUAR S-TYPE

I PURCHASED A S-TYPE JAGUAR 2003 JUNE 11, 2002 FROM PARK PLACE JAGUAR HOUSTON, TEXAS, I TOOK THE CAR IN BEFORE 5,000 MILE CHECK UP AND COMPLAINED ABOUT THE BRAKES, A FEW MONTHS LATER TOOK THE CAR IN FOR 5,000 MILE CHECK UP COMPLAINED ABOUT THE BRAKES WAS TOLD THAT I NEED A MASTER CYLINDER, CAR WAS LEFT WITH THE DEALERSHIP FOR A WEEK. MONTHS LATER THE BRAKE LIGHT CAME ON AND WOULD NOT GO OFF. JAGUAR FROM NATIONAL SENT A WRECKER TO PICK UP THE CAR AND DELIVERED IT TO PARK PLACE JAGUAR FOR REPAIR. THE CAR WAS IN THE SHOP FOR A WEEK AGAIN. HAD A TIRE TO WEAR OUT DUE TO FAULTY BRAKES, STILL NOTHING WAS DONE REGARDING THE BREAKS, I WAS UNDER THE IMPRESSION THAT THE BRAKES HAD BEEN FIXED UNTIL JANUARY 11,2006 WHEN I TOOK THE CAR IN FOR IT'S 30,000 MILES CHECK UP AT 29,415 AND WAS INFORMED BY ZACK ADAMS THE SERVICE ADVISOR THAT I NEEDED NEW BRAKES AND IT WOULD BE $585.36 I THANK GOD THAT ZAG FINALLY SAW THE PROBLEM NEEDED FIXING. FOR THE REPAIR, I HAVE RECEIPTS UPON YOUR REQUEST FOR THE MANY OF TIMES THE BRAKES WERE ADDRESSED FOR THE WARRANTY WAS OVER, IT IS EVIDENCED THAT I WAS SOLD A CAR WITH FAULTY BRAKES. AND JAGUAR FAILED TO PROVIDED ME WITH THE SAFETY OF MY CAR FOR 2 1/2 YEARS. IF I HAD BEEN A DRIVER THAT RODE THE BRAKES CONSTANTLY ON THE HIGHWAY, I WOULD BE A FATALITY PERSON. JAGUAR WAS NEGLIGENT IN REPAIRING MY CAR SAFELY AND REFUSES TO OWN UP TO THEIR FAILURE. ALSO THE POORLY QUALITY OF TIRES THAT I ALSO REPORTED TO THE SERVICE DEPARTMENT AND WAS NOT HELPED. I PURCHASED NEW TIRES FROM DISCOUNT SERVICES FOR $539.09. THE CAR WAS NOT SAFE AND A TRAFFIC HAZARD, I CONTACTED THEM SEVERAL TIMES REGARDING ISSUE WITH CAR. IT SHOULD NOT BEEN 2 1/2 YEARS TO GE BREAKS REPAIR WHEN I STARTED COMPLAINING 2 MONTHS AFTER THE PURCHASED OF THE CAR. *JB