NHTSA Complaint #10153477 — 1998 FORD EXPLORER SPORT

I ARRIVED BACK FROM TAKING MY SON TO THE PARK AT APPROXIMATELY 6:00PM, WATCHED TV AND THEN FIRED UP THE GRILL AROUND 7:45PM. I CAME BACK IN THE HOUSE AND HEARD A LOUD NOISE. I YELLED UPSTAIRS TO MY HUSBAND AND ASKED IF HE HAD HEARD THE NOISE, HE YELLED BACK AND SAID, CALL 911 YOUR TRUCK IS ON FIRE. HE IMMEDIATELY BEGAN TO FIGHT THE FIRE WITH TWO FIRE EXTINGUISHERS AND THE WATER HOSE. WE WERE SCARED AS THE FIRE DEPARTMENT HAD NOT YET ARRIVED AND WE WERE WORRIED IT WAS GOING TO BLOW UP AS IT WAS ONLY APPROXIMATELY 7 FEET FROM THE HOUSE. THE FIRE DEPARTMENT SHOWED US THE AREA IN WHICH THE FIRE STARTED WHICH WAS UNDER THE HOOD ON THE DRIVER'S SIDE, HOWEVER, DEEMED IT INDETERMINABLE. I WAS IN SHOCK THAT THIS OCCURRED AS I ONLY HAD ONE PAYMENT LEFT TO PAYOFF THE LOAN. I RESEARCHED AND FOUND OUT THAT THE SAME VEHICLES THAT WERE BEING RECALLED BY FORD FOR A FAULTY CRUISE CONTROL SWITCH WAS ALSO USED ON MY 1998, HOWEVER, HAD NOT BEEN RECALLED. AFTER MUCH RESEARCH, I HAVE FOUND THERE ARE SEVERAL OTHER VEHICLES THAT ARE THE SAME YEAR AS MINE WERE CATCHING ON FIRE FOR NO APPARENT REASON WITHOUT WARNING. THERE HAVE BEEN RECALLS, HOWEVER, NOT ON MY PARTICULAR VEHICLE. FORD SENT ME A FORM LETTER THAT WAS ADDRESSED TO MY HUSBAND WITH OUR ADDRESS, HOWEVER, THE LETTER STATES DEAR MS. X. (A TRUE INDICATION OF THEIR CONCERN FOR MY ISSUE) I AM ANGERED THAT THERE HAVE BEEN SO MANY VEHICLES THAT HAVE BURST INTO FLAMES WITHOUT WARNING, BURNED DOWN CARS AND HOMES AND LIVES LOST AND FORD BELIEVES THEY HAVE NO RESPONSIBILITY. COULD THEY HAVE NOT ISSUED A CONSUMER ALERT FOR ALL VEHICLES AND AT LEAST AFFORDED THE CONSUMER THE OPPORTUNITY TO MAKE A DECISION TO PAY $20 TO REPLACE THIS PART? I WILL BE PAYING TO HAVE A THOROUGH INVESTIGATION DONE TO PROVE TO FORD THAT THEY ARE IN FACT RESPONSIBLE AND WILL TAKE THIS AS FAR AS I HAVE TO. SOMEONE NEEDS TO INVESTIGATE THE NUMBER OF COMPLAINTS AND DO SOMETHING TO INFORM THE PUBLIC OF THIS HAZARD AND POTENTIALLY SAVE SOMEONE'S LIFE. *NM