NHTSA Complaint #10153194 — 1997 FORD CROWN VICTORIA

I WAS REFERRED BY MR. MICHAEL J. SACKS AT [email protected] HIS RESPONSE: IT SOUNDS LIKE YOU ARE GETTING THE RUN AROUND AND I WOULD RECOMMEND YOU CONTACT NHTSA IN WASHINGTON DC IF THE COMPANY IS NOT WILLING TO FOLLOW THROUGH WITH RECALLS. WEBSITE IS WWW.NHTSA.GOV PROBLEM DETAILS: RECENTLY I RECEIVED AN ESTIMATE FOR WORK FOR $899.14 TO FIX A CRACKED MANIFOLD ALONG WITH GASKETS, AND SEALS ON MY 1997 FORD CROWN VICTORIA, THAT I PURCHASED FROM A USED CAR DEALERSHIP IN BALTIMORE, MD IN 2003. THIS PIECE WAS ORIGINALLY RECALLED BY FORD COMPANY, BUT NEVER REPLACED BY IT'S ORIGINAL OWNER, NOR THE DEALERSHIP THAT I PURCHASED THE VEHICLE FROM. WHEN THIS BREAKDOWN OCCURRED I CONTACTED THE COMPANY WHERE I PURCHASED MY EXTENDED WARRANTY FROM IN SEPTEMBER OF 2005. THE CLAIM WAS DENIED BECAUSE THEY DO NOT COVER ITEMS THAT WERE RECALLED. I WAS THEN DIRECTED BY THE WARRANTY COMPANY TO CALL FORD COMPANY DIRECTLY, I FOLLOWED UP AND MADE THE CALL TO FIND THAT THE MANIFOLD THAT WAS RECALLED HAD A SEVEN YEAR WARRANTY FROM FORD COMPANY THAT HAD EXPIRED. I AM NOW STUCK WITH AN $899.14 BILL OUT OF POCKET EXPENSE FOR SOMETHING I KNEW NOTHING ABOUT UNTIL IT OCCURRED. I FEEL THAT BEFORE SELLING ME THE VEHICLE THIS SHOULD HAVE BEEN INVESTIGATED AND TAKEN CARE OF BY THE DEALERSHIP BRUNS MOTORS. I AM YET TO BE ABLE TO REPAIR THIS PROBLEM, BECAUSE I DO NOT HAVE THE FUNDS. PLEASE ADVISE ME IN ANYWAY THAT YOU CAN, YOUR HELP IS GREATLY APPRECIATED. IF I AM NOT ABLE TO ANSWER THE PHONE PLEASE DON'T HESITATE TO LEAVE A MESSAGE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *JB