NHTSA Complaint #10152901 — 2001 FORD FOCUS

WHEN I TRIED TO START MY FORD FOCUS 2001 ZX3 CAR AFTER LEAVING THE POST OFFICE, THE KEY WOULD NOT TURN IN THE IGNITION. I EVENTUALLY FOUND A LOCKSMITH WHO REPLACED THE IGNITION LOCK KEY CYLINDER AT A COST TO ME OF $189.00. WHEN I CALLED FORD MOTOR CO. THEY HAD NO RECORD OF RECALLS FOR THIS PROBLEM BUT AFTER SEARCHING ONLINE I FOUND THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH THE SAME RESPONSE FROM FORD. I FEEL THAT AN INVESTIGATION SHOULD BE OPENED INTO THIS WITH ACTION ALONG THE LINES OF CUSTOMER REIMBURSEMENT FOR OUT OF POCKET EXPENSES TO US. THIS IS AND HAS BEEN AN ONGOING PROBLEM WITH FORD FOCUS CARS. EVEN THE LOCKSMITH WAS AWARE OF THIS PROBLEM. FORD'S RESPONSE IS NO RESPONSE AND NOT AN ACCEPTABLE ONE. THANK YOU. *NM