NHTSA Complaint #10152353 — 1996 FORD CONTOUR

I PAID TO HAVE THE CAR TOWED AGAIN TO GET A SECOND OPINION. WHILE DOING THIS I ALSO DID SOME RESEARCH ON THE INTERNET AND FOUND THAT MY CAR HAD A RECALL ON THE UNDER WIRE HARNESS BUT THAT THE RECALL HAD EXPIRED AFTER 100,000 MILES AFTER SEEING HOW MANY RECALLS WHERE DONE ON MY CAR I REALIZED THAT WHAT GENES EVANS FORD TOLD ME WAS THAT IT WOULD COST ME $2500.00 TO FIX THE UNDER WIRE HARNESS PROBLEM. I OBTAINED A SECOND OPINION WHICH CONFIRMED THE WIRE HARNESS, ISSUE AND FORD BUILT THE CAR., AND GENE EVANS FORD KNEW NOTHING ABOUT THE RECALLS! I WANT MY CAR FIXED! ON APRIL 28,2004 WHEN I WAS NOT SURE IF MY CAR HAD A PROBLEM I TOOK IT TO GENE EVANS FORD FOR A DIAGNOSTIC READING, THE ODOMETER READ 95904 AND ON MAY 3,2004 WHEN THE ODOMETER READ 96037, WHICH IS CONSIDERABLY LESS THAN THE STATUTE OF LIMITATIONS WITH REGARD TO THE ELECTRICAL PROBLEM AS WELL AS THE UNDER WIRE HARNESS RECALL,99M03, WHICH IS 100,000 MILES OR TEN YEARS. IF THE AUTOMOTIVE TECHNICIAN AT FORD SERVICE COULD NOT ELABORATE THAT THERE WAS A RECALL THAT MAY CAUSE PROBLEMS . HOW WAS I TO KNOW? I CONTINUED TO DRIVE MY CAR, TRUSTING FORD'S OPINION ON ANY CONCERNS I MAY HAVE HAD. THIS SITUATION HAS COST ME ENDLESS DISTRESS AS WELL AS FINANCIAL SETBACKS, FIXING PROBLEMS THAT NOW I SEE WHERE RELATED TO ONE RECALL OR ANOTHER . I HAVE BUT ONE CAR, PAY MY PREMIUMS ON TIME AND A CLEAN DRIVING RECORD. I FEEL THAT THIS CAN HAPPEN TO ANYONE AND I AM MOST DISSATISFIED , WITH THE WAY GENE EVANS FORD HAS HANDLED THIS MATTER. I WANT MY CAR FIXED! OR IF NEED BE REPLACED, WITH FUNCTIONING NON-DEFECTIVE PARTS, SHOULD MY CAR GET FIXED I WANT ALL RECALLS ON MY CAR RESEARCHED AND FIXED SINCE THE UNDERWIRE HARNESS WAS NOT THE ONLY RECALL I FOUND ON MY CAR,AND I WANT IT ALL IN WRITING! THANKING YOU IN ADVANCE FOR YOUR CAREFUL CONSIDERATION IN THIS MATTER. MY CAR IS NOW COMPLETELY DEAD. WITH NO ATTEMPT AT GENE EVANS FORD OR DEARBORN MICHIGAN ADDRESSING MY CONCERNS.*JB