NHTSA Complaint #10151505 — 2004 BMW X3

MY WINDSHIELD HAS A CRACK DIRECTLY UNDER WHERE THE DRIVER'S SIDE WINDSHIELD WIPER SITS WHEN THE WIPERS ARE NOT BEING USED. I BROUGHT THE CAR TO THE DEALERSHIP AND THEY SAID IT WAS CAUSED BY THE DEALERSHIP AND THEREFORE WAS NOT UNDER WARRANTY. I CONTACTED AN ATTORNEY WHO SAID THAT WAS NORMAL USE AND THEREFORE IT SHOULD BE COVERED. WHEN I CALLED THE DEALER BACK THEY STATED THAT THEY LOOKED HARDER AND IT WAS CAUSED BY SOMETHING FALLING ON IT. IT IS IN A LOCATION WHERE NOTHING COULD HAVE FALLEN ON IT UNLESS THE WIPERS WHERE REMOVED FROM THE CAR WHICH NEVER HAPPENED. THEY REFUSED TO FIX OR REPLACE THE WINDSHIELD. *JB